Patients Rate Kemptville District Hospital in the Top 10 Percent in Ontario for Inpatient Care

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Patients surveyed following an inpatient stay at the eastern Ontario hospital between April 1, 2013 and March 31, 2014 ranked KDH in the top 10 percent of the province’s 104 participating hospitals for both overall care and their likelihood to recommend the hospital to their family or friends

The continued high ratings by our patients reflect our organization-wide commitment to the patient experience. -Colin Goodfellow, CEO

In its fourth annual report of patient ratings of Ontario hospitals, National Research Corporation Canada (NRCC) has recognized Kemptville District Hospital (KDH) in the top 10 percent for inpatient care.

Patients who were surveyed following an inpatient stay at KDH ranked the hospital in the top 10 percent of the province’s 104 participating hospitals for both overall care and their likelihood to recommend KDH to their family or friends.

The “Patient Experience Percentile Report”, released February 12, 2015, reflects survey scores for participating hospitals between April 1, 2013 and March 31, 2014 and lists the top performing hospitals in a number of sectors.

This is not the first time KDH has been recognized by NRCC as a top performing hospital: patients rated KDH in the top 10 percent in the province for inpatient care in the April 2014 NRCC report, and for its Emergency Department in October 2013.
“The continued high ratings by our patients reflect our organization-wide commitment to the patient experience,” said KDH CEO Colin Goodfellow. “Everybody who works here makes an important contribution to patient satisfaction.”

Lis Angus, Chair of the KDH Board of Directors, pointed out that NRCC also sends participating hospitals detailed survey results every quarter. “These results not only show us what we’re doing right, they also show us where we could be making some improvements,” Angus said. “Patient satisfaction is one of the most important of the more than 70 indicators we use to measure our performance,” she added.

ABOUT KEMPTVILLE DISTRICT HOSPITAL

Kemptville District Hospital is Accredited with Exemplary Standing, the highest ranking bestowed by Accreditation Canada. Committed to building healthier communities, we are a model of hospital-led integrated health services within the provincial health system. Kemptville District Hospital consistently ranks among the top hospitals in Ontario for both patient and employee satisfaction. We pride ourselves on being a good partner within the system. Kemptville District Hospital provides primary care management services, acute care hospital services, and advanced orthopaedic care.

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Jennifer Read
Kemptville District Hospital
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