People’s Trust Gains Advanced Document Capabilities with GhostDraft

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People’s Trust Insurance has implemented GhostDraft’s customer communications management (CCM) software to create, deliver, and manage documents that are customized, compliant, and business-driven.

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“GhostDraft has empowered our non-technical users to significantly improve and standardize all of our customer correspondence by making it easy to design, test, and release new documents," said Fabrice Harel-Canada, Project Manager for People's Trust.

GhostDraft, a provider of cloud-based document automation and customer communications management, announced today that People’s Trust Insurance, a provider of affordable, hassle-free homeowner’s and flood insurance to Florida residents, has implemented GhostDraft software to streamline the creation of documents.

People’s Trust is the first insurer to benefit from the new partnership between Silvervine and GhostDraft. Using GhostDraft with Silvervine empowers business users to create, customize, deliver and manage customer and agent communications directly from Silvervine, resulting in faster time-to-market, lower costs and greater document control. People’s Trust is utilizing GhostDraft to create their memos, and correspondence. GhostDraft also allows People’s Trust to produce and print PDFs, and to request multiple copies of the same document for multiple recipients.

“GhostDraft has empowered our non-technical users to significantly improve and standardize all of our customer correspondence by making it easy to design, test, and release new documents. What used to take days now only takes a couple hours, making us better positioned than ever to communicate effectively with our insureds,” said Fabrice Harel-Canada, Project Manager for People’s Trust.

“When we saw what GhostDraft could do, we knew we needed to add it to our Silvervine implementation. We used to manage close to 200 different letter templates, but have now been able to reduce that count to 70 letters. The system lets us fit documents into our business model and its design features give us the perfect balance between standardization, customization, and compliance,” said Harel-Canada.

“We are pleased that People’s Trust chose GhostDraft to maximize the benefits of their investment in Silvervine. Our integration with Silvervine was completed very quickly. Silvervine and GhostDraft have open architectures that began in October of 2014, so we are pleased to have a customer implemented and benefiting from this new partnership,” said Kurt Jackson, Executive Vice President at GhostDraft.

“People’s Trust understood that customer communications management is important to drive greater business agility. GhostDraft is committed to making the creation of insurance documents a business user-driven process that puts the insurer in control and boosts their ability to bring new products to market quickly. We’re pleased to count People’s Trust among our increasing circle of customers who have selected GhostDraft for document automation,” said Jackson.

About GhostDraft
GhostDraft provides enterprise-class cloud-based document creation and management for insurance, financial services and the legal profession. With over 30 years of experience in complex regulated documents, and deep domain expertise in these industries, GhostDraft helps companies deliver customer communications without compromise, combining affordability, compliance, and a personalized customer experience.

About People’s Trust Insurance Company
Founded in 2008, People’s Trust Insurance Company is a Florida-based home insurance company established to bring stability and affordability to an insurance market that has been plagued by uncertainty. Honored with the 2013 Enterprise Florida Governor’s Innovators in Business Award, People’s Trust offers a better solution for more than 135,000 policyholders throughout Florida by embracing an ethic of preparedness and rapid response, providing the greatest value and a simplified recovery experience to our policyholders.

About Silvervine
Founded in 1996, Silvervine (previously called IDMI) began with a fresh, forward-looking approach to meeting its customer’s needs. Their focus is the Insurance industry where they utilize Internet technology to manage and access large informational databases and create flexible user intuitive systems. Over the last decade Silvervine has quietly become the most successful developer of Insurance management systems by delivering the highest quality along with the fastest and most successful implementation strategy in the industry. Silvervine is a real-time Internet ready management system for the Insurance industry. An all-in-one system managing information from policy administration and reporting functions to agency point of sale. For additional information, visit http://www.silvervinesoftware.com.

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Heather Dunn
GhostDraft
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