Driving sales and building brand loyalty require financial organisations to provide consistent, accurate, seamless and personalised engagement with customers across the entire digital customer journey.
London, UK (PRWEB) February 25, 2015
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, recently announced they will be participating as a Partner in the Winning Digital Marketing Financial Services Conference. This one-day, industry-led conference and networking event will take place at One America Square in London on Tuesday, 3 March 2015.
The event will feature senior practitioners and industry leaders sharing their insights and real-life experiences of driving sales across the whole digital customer journey by analysing online customer behaviour, channel ROI and tracking the digital customer journey for a targeted, compliant and integrated cross-channel marketing strategy. The programme includes a variety of expert presentations, roundtable and panel discussions, an exhibition and a networking lunch. Creative Virtual will showcase V-Person™ for Finance, their omnichannel customer engagement solutions designed specifically for financial organisations.
“There’s no question that today’s customers are increasingly digital, and brands in the financial services space must pay special attention to the digital customer journey in order to stay competitive,” said Liam Ryan, Head of Sales at Creative Virtual Ltd. “Driving sales and building brand loyalty require financial organisations to provide consistent, accurate, seamless and personalised engagement with customers across the entire digital customer journey.”
To learn more and register for the Winning Digital Marketing Financial Services Conference, visit the event website.
To learn more about V-Person for Finance, including how these solutions enable financial organisations to gain insight into customer behaviour and deliver a personalised, customer-centric experience, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.