Nighthawk launches Consumer Engagement Utility Portal

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Multi-Tenant Consumer Engagement Platform provides electric, water and gas utilities a complete approach to resource optimization and consumer engagement.

Nighthawk launches Consumer Engagement Platform that utilizes the award winning “Cloud” based WebConnect™ service. It is a full engagement and communications platform that delivers messaging and real time usage data in a variety of easy to understand graphs as well as opportunities and tips for customers to reduce their monthly costs and usage. The Multi-Tenant platform enables electric, water and gas utilities for a complete approach to resource optimization. All customers would like to save money on their utilities. The Consumer Engagement Portal equips them to meet this goal.

This engagement directly meets the demands of customers to better understand utility usage, become better stewards of the environment and most importantly lower utility costs. Customers become directly engaged with the utility and are more receptive to communications delivered through the platform.

Nighthawk’s Consumer Engagement Portal is a game changing platform with analytical features and customized comparisons of similarly sized homes without requiring the homeowner to complete long surveys or enter extensive information. The portal allows utilities to provide customers with the granular data they are requesting about daily usage and how they compare to similar neighbors. Powered by Nighthawk’s “Cloud” based WebConnect™ platform the new portal offering is both more robust and more affordable than others available.

The portal offers easy to understand graphs including the display of weather and how it relates to utility usage. Previous periods can be selected and compared to the currently selected period. Alerts for cost and usage thresholds can be configured to text or email notifications when they are exceeded. Comparison data displays usage by similar homes in the zip code broken out to highlight savings enjoyed by the most efficient neighbors. Utilities gain the opportunity to send temperature and weather related messaging in addition to suggestions for conservation.

Nighthawk’s Consumer Engagement Portal takes advantage of the fact that when people are given the ability to understand usage patterns and shown the savings enjoyed by neighbors they are much more likely to adopt those savings habits themselves.

These savings and the increased communication between utility and customer equate to a virtual demand response program requiring no additional equipment or maintenance. It is the most cost effective form of demand response. Nighthawk’s Consumer Engagement Portal can be configured to work with your existing billing and meter systems. Nighthawk utilizes cellular communication combined with ERT reading technology to collect data from new or legacy systems. Our flexible database and open API solution allows for quick implementation. It is offered as a fully hosted turnkey solution for utilities of any size.

About Nighthawk
Nighthawk is a mobility leader in machine to machine connected devices and Cloud-based control solutions. For over two decades, we have pioneered intelligent devices and systems that allow for the centralized on-demand management of assets and processes. Nighthawk manages machine to machine communications on over 20 networks worldwide.

Nighthawk products are used throughout North America, Caribbean and Asia in a variety of mission critical applications, including hardened and secure utility control. We are building the future of mobility solutions for machine to machine control with our WebConnect™ device strategy.
Nighthawk is a subsidiary of McWane Inc, a leading manufacturer of ductile iron pipe, valves, hydrants, and fittings. McWane products make up the backbone of vital water distribution and wastewater treatment systems throughout North America, dependably providing the U.S. with clean drinking water. The company operates 25 manufacturing plants including 13 iron foundries across the United States, Canada, Australia, and China.

For more information about Nighthawk solutions and products, please visit:
http://www.nighthawkcontrol.com

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chad bowers
Nighthawk
+1 (972) 717-5555 Ext: 225
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