Chadds Ford, PA (PRWEB) February 25, 2015
Bridgeforce looks beyond the current headlines about military engagements to the needs of the nearly 500,000 active duty service members with the release of a white paper that outlines a proven enterprise “white glove” service model based on the principles of the Servicemembers Civil Relief Act (SCRA).
The new Bridgeforce white paper entitled, SCRA: The Enterprise “White Glove” Model and Emerging Trends, highlights how the regulatory environment surrounding SCRA places lenders under intense scrutiny as they develop new operating models to ensure regulatory compliance while simultaneously meeting active duty service members’ specialized customer experience needs.
Key sections of the paper include:
- Ensuring robust compliance through automated and report-driven controls
- Descriptions of best practices including relief consistency, centralized SCRA handling, strict vendor oversight and complaint monitoring, among others
- Complaint handling
- Elements of an enterprise "white glove" model to facilitate an exceptional customer experience, including additional benefits not tied to regulatory requirements
“These are very special customers dedicating their lives to our nation, and deserve no less than exceptional service while serving our country” said Brian Reiss, President of Bridgeforce. “The financial industry needs to always keep that in sight when implementing, changing or maintaining any programs related to SCRA.”
Bridgeforce is a specialized multi-national consulting firm serving a variety of clients involved in almost all aspects of the consumer and small business lending and payments space. Over 75 percent of Bridgeforce consultants come directly from client-side leadership positions across multiple parts of the credit lifecycle. Combined with subject matter expertise in operations, technology, strategy and regulatory issues, Bridgeforce has the knowledge and experience to make the hard choices in developing and implementing best-fit solutions that are both achievable and lower the risks of execution to ensure sustainability. The Bridgeforce success can be attributed to a culture fostering innovation and evolving experienced-based best practices recognized within the industry. For more information, visit http://www.bridgeforce.com.