RightAnswers Named in KMWorld’s 100 Companies That Matter in Knowledge Management

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Selected for Enterprise Knowledge Hub that Enhances the Customer Experience

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The Enterprise Knowledge Hub helps our customers become more collaborative and enables them to better understand the 360 degree view of the Voice of the Customer as it relates to all channels of support.

For the fourth time, RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, has been named in the prestigious 100 Companies that Matter in Knowledge Management for 2015 by KMWorld, the leading information provider serving the knowledge management industry. KMWorld has selected RightAnswers from among hundreds of companies for making an impact on customer service and the customer experience through knowledge.

"The criteria for inclusion on the list vary, but each of those listed have things in common. Each has either helped to create a market, redefine it, enhance or extend it," says Hugh McKellar, KMWorld Editor-in-Chief. "They all share a fundamental motivation to innovatively meet and anticipate the widely diverse needs of customers with robust solutions to meet evolving customer requirements challenges."

RightAnswers received the award in recognition of its Enterprise Knowledge Hub, which promotes knowledge creation and sharing across the enterprise, and for its product innovations that make the entire organization smarter. The Enterprise Knowledge Hub provides constant and dynamic feedback to anyone who wants to know about issues customers are having and what new solutions and knowledge are being made available.

“Our Enterprise Knowledge Hub helps our customers become more collaborative and enables them to better understand the 360 degree view of the Voice of the Customer as it relates to all channels of support,” said Jeff Weinstein, President and CEO, RightAnswers.

Other unique capabilities that differentiate RightAnswers from the competition include integrated video creation and editing, knowledge gamification and personalized dashboards, all presented in an easy-to-use interface. RightAnswers is also the only best-in-class knowledge management solution that is KCS Verified V5 for its products and processes.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information visit rightanswers.com.

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Shari Ingerman
RightAnswers
+1 732 396 9010 Ext: 185
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Veronica Mathieson
RightAnswers
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