TOP Step Consulting Achieves Best-of-the-Best Professional Service Organization For A Sixth Consecutive Year

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TOP Step Consulting continues to maintain their Best of the Best by outperforming their peers with significantly higher profit, larger projects and more satisfied clients.

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Being identified as a member of SPI’s Best-of-the-Best is very rewarding and validates that we are continuing to move in the right direction.

Service Performance Insight (SPI) has ranked TOP Step Consulting, the leading provider of professional services business operations efficiency solutions, as a top performing professional services organization. This is the sixth consecutive year TOP Step Consulting has achieved “Best-of-the-Best” status.

TOP Step Consulting ranked second of the 220 professional services organizations that participated in the Service Performance Insight's 2015 Professional Services Maturity™ Benchmark. According to the report, the top 11 firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.

The “Best-of-the-Best” have achieved one of the highest honors in the technology services industry, having outperformed their peers and the benchmark average with significantly higher profit, larger projects and more satisfied clients.

TOP Step Consulting President and CEO Jodi Cicci states, “Professional services organizations in the technology sector are looking to understand what their peers are doing, how they compare, and how to improve their firms. This benchmark report provides the reference point and a great value to these professional services organizations. The information contained in the report is audited by Service Performance Insight and supported by major industry players such as Microsoft, SAP, and NetSuite.”

In the Best-of-the-Best PSO comparisons, the top 11 firms achieved an on-time project delivery percentage of 87.7% and attain a level of 79.2% of reference clients. These results help the Best-of-the-Best also achieve higher average revenue per project, $252K versus $185k for all other firms, and per-employee annual revenue of $216K versus $163K.

Service Performance Insight conducted an in-depth analysis of the top five percent of PS Maturity™ benchmark participants for the past six years. Based on their research, top performers tend to be more specialized, and because of their excellent reputations, a significant portion of the business comes through referrals. Each year, the top 5 percent have been named "Best-of-the-Best" based on superior PS Maturity™ benchmark scores.

“TOP Step Consulting is thrilled to be recognized by Service Performance Insight as Best-of-the-Best for a sixth consecutive year,” says Cicci. “Our customers hire us to improve their business efficiency, profitability, and to help them achieve their full potential. They look to TOP Step Consulting to deliver exceptional results and to lead them in the right direction. Being identified as a member of SPI’s Best-of-the-Best is very rewarding and validates that we are continuing to move in the right direction. It also provides us insight into where we can improve.”

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for professional services business operations. TOP Step helps professional services organizations achieve their profitability goals allowing them to focus on building their business. The TOP Step team is comprised of consultants who have extensive experience in PS business operations, project management, and PS automation. They understand the challenges and rewards of managing an on-demand Professional Services Automation (PSA) system in multi-office and global business environments. TOP Step Consulting has served over 250 customers worldwide. For the past six years, SPI Research has ranked TOP Step Consulting among the top performing professional services organizations.

About Service Performance Insight (SPI)
SPI is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.

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Debra Mendes
since: 03/2010
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