I wrote an interesting, practical book that would help organizations and customers to benefit from the best possible provision of total customer service.
SYDNEY (PRWEB) March 03, 2015
Why is customer service important in all organizations? Large, small, private or public, doesn’t matter to newly published business industry leader Stuart McKechnie, he strongly believes customer service will make or break your company.
McKechnie wrote “THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE” as an in depth, informative, self-help management book for any company, business owner, CEO, manager or business student. It provides a refreshing approach to customer service that also improves organizations in all aspects.
McKechnie is a self-established, experience and authoritative management and organization development consultant with more than 30 years of experience, including CEO and founder of a United Kingdom based international consultancy. Part one of his book contextualizes customer service in today’s business world. Part two positions and develops ‘Total Customer Service’ strategically within and across the ‘Total Organization’. He introduces the new and unique quality standard and benchmarking model called ‘The Customer Service Hallmark’. McKechnie considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organization and the buying customer.
“I’ve worked as a consultant with many types of organizations, as a CEO I had many international customers,” McKechnie said. “I wrote an interesting, practical book that would help organizations and customers to benefit from the best possible provision of total customer service.”
McKechnie holds nothing back when guiding and influencing organizations to adopt new thinking supported by ‘The Customer Service Hallmark’. He believes “THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE” is the only guide that maximizes customer service organization performance improvement.
For more information, visit http://www.thecustomerservicehallmark.com.
“THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE; THE CUSTOMER SERVICE HALLMARK”
By: Stuart McKechnie
Retail price: $28.99
Available at Amazon.com, Barnes & Noble and Balboa Press
About the author:
Author Stuart McKechnie resides in Western Australia, close to Perth. Later this year he will be relocating to Grandtully, Perthshire, Scotland. He received his master’s degree in organization development from Sheffield Business School, United Kingdom. He is the founder of McKechnies Limited, an international organization and people development consultancy based in the United Kingdom.