“We look forward to working with Results to become a valuable business partner in this community,” said Scott Black, WellCare’s vice president, channel communication services.
TAMPA and FORT LAUDERDALE, Fla. (PRWEB) March 03, 2015
WellCare Health Plans, Inc. (NYSE: WCG), and The Results Companies (Results), a premier global customer experience provider for Fortune 500 companies, today announced a partnership that expands WellCare’s call center operations and brings more than 150 jobs to Paris, Texas. As a result of the expansion, a new call center, The Results Companies’ Customer Experience Center, has been established in Paris. The facility provides customer service support for WellCare’s Medicaid, Medicare and Prescription Drug Plan businesses.
WellCare and Results celebrated the grand opening of the facility with a ribbon cutting ceremony. Local community leaders, including State Rep. Gary VanDeaver (D-1) and members of the Lamar County Chamber of Commerce participated in the event.
"I would like to thank WellCare and The Results Companies for their long-term commitment to providing jobs that will help to boost and support our local economy,” said State Rep. Gary VanDeaver (HD-1). “The creation of more than 150 jobs is confirmation that Paris has much to offer employers and employees."
“I am pleased that WellCare and Results have chosen Paris for their expansion,” said State Sen. Kevin Eltife (SD-1). “Paris offers a skilled workforce and pro-business climate that will contribute to their long-term success.”
“This new call center supports WellCare’s mission to assist our 4.1 million members in accessing the care and services they need to be healthier and to enjoy better quality lives,” said Scott Black, WellCare’s vice president, channel communication services. “We look forward to working with Results to become a valuable business partner in this community.”
“As The Results Companies continues to grow, we are excited about expanding in Paris, Texas with WellCare, one of our most tenured clients,” said Robert Rapp, Results’ Chairman and Founder. “Results understands that the success of this opportunity is based on a strong partnership - a partnership between Results, WellCare and the community of Paris. Partnerships only succeed when all parties are invested in the outcome. We look forward to the community of Paris helping Results support WellCare and its other clients.”
The new facility is expected to be fully operational by the end of March and still has approximately 25 open positions. For more information about the positions or to apply, visit the companies’ websites at http://www.wellcare.com and http://www.theresultscompanies.com.
As of Dec. 31, 2014, WellCare serves approximately 29,000 Medicare Advantage and 127,000 Medicare Prescription Drug Plan members in Texas.
About WellCare Health Plans, Inc.
WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, including Medicaid, Medicare, Prescription Drug Plans and the Health Insurance Marketplace. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled. The company serves approximately 4.1 million members nationwide as of Dec. 31, 2014. For more information about WellCare, please visit the company's website at http://www.wellcare.com or view the company’s videos at https://www.youtube.com/user/WellCareHealthPlan.
About The Results Companies
For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions. We offer a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 9,300 employees in 18 locations in the United States, Philippines, and Latin America, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners. Visit TheResultsCompanies.com to learn more.