Devicify Joins New ServiceMax Marketplace to Enable Field Service for the Internet of Things

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Devicify Joins The ServiceMax Marketplace To Help Field Service Technicians Leverage Connected Products To Strengthen Their Customer Relationships And Establish Unique Competitive Advantage

“Devicify is excited to be a charter partner of the ServiceMax Marketplace because ServiceMax, enhanced by Devicify CPM, will continue to revolutionize Field Service,” said Scott Johnson, Devicify CEO.

Devicify today announced it has joined the ServiceMax Marketplace to help field service organizations leverage the Connected Products world by seamlessly connecting technicians to their products deployed in the field through ServiceMax.

Devicify CPM (Connected Products Management) delivers the ability to put the Internet of Things (IoT) to work for customers of ServiceMax and Devicify. By connecting a company’s products to its business operations and applications, Devicify CPM enables companies to accelerate their response to service requests, and deliver new product and service offerings that anticipate service requirements, thereby creating new revenue opportunities and establishing unique competitive advantage for customers of ServiceMax and Devicify. Key features of the Devicify CPM and ServiceMax integration include:

  • Automatic creation of ServiceMax work orders — Devicify CPM delivers remote monitoring of Connected Products and provides a business rules algorithm that allows customers to specify under which conditions a product should automatically initiate an alert, event or workflow. These rules now include the option to automate creation of ServiceMax Work Orders.
  • Real time Entitlement creation — Integration with ServiceMax Entitlements allows users to leverage Devicify CPM’s standard capability to remotely manage Connected Products, features and settings. Any changes to standard ServiceMax Entitlements will reflect on remote products enabling upsells through ServiceMax to automatically add new functionality to products and services.

“Devicify is excited to be a charter partner of the ServiceMax Marketplace because ServiceMax, enhanced by Devicify CPM, will continue to revolutionize Field Service,” said Scott Johnson, Devicify CEO. “Enabling ServiceMax customers to monitor and update remote products directly through the field service application they are already familiar with, Devicify CPM greatly accelerates the creation of innovative new services and efficiencies.”

“As organizations increasingly turn to technology to deliver flawless field service and empower their employees to turn customers into raving fans, it couldn’t be a better time to aggregate the most promising solutions in a single marketplace,” said Dave Yarnold, CEO of ServiceMax. “The 34 partners in the ServiceMax Marketplace are able to address the unique, needs of field service organizations, helping them to deliver better service to their customers and keep our world running.”

Built on the Salesforce platform and integrated with ServiceMax, Devicify delivers the first and only Connected Products Management solution. Devicify CPM is a business application with an embedded device engine designed to enable companies to maximize their Return on Connectivity™ because business process functions are one with the functions and experiences of deployed products. As Connected Products chatter, the data or conditions communicated is connected real-time to ServiceMax, resulting in true business model innovation to strengthen business relationships and establish unique competitive advantage.

About Devicify

Devicify™ enables companies to capitalize on the Internet of Things (IoT) by seamlessly connecting deployed products with the business operations of the enterprise. Because Connectivity is a Business Process™, Devicify CPM addresses product design, deployment, support and monetization, rather than just communicating with, and hosting data from, remote devices. Devicify CPM is a scalable business application that is start-up accessible and enterprise capable, suitable for companies seeking to create new revenue opportunities, improve customer & partner relationships and establish unique competitive advantage. Devicify offers the fastest way to implement, deliver on and future-proof an IoT strategy for your business. For more information, please visit http://www.devicify.net.

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Lori Miles
Devicify
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