We gained the flexibility to support our multiple businesses within a single system. In addition, the enterprise reporting functionality has allowed our businesses to improve call performance and customer service delivery.
Atlanta, GA (PRWEB) March 05, 2015
Digitel Corporation announced that it now offers cloud-based, unified communications for greater customer and team engagement for your business. Digitel’s solution is powered by the Avaya IP Office™ platform to provide customers with a market-leading engagement solution with flexible, monthly usage-based pricing that can be adjusted as their needs change.
The Digitel solution powered by the Avaya IP Office platform will provide voice, web conferencing, messaging, IM/presence, mobility as an integrated solution set.
As part of this new solution, Digitel Corporation will also deliver a variety of services including:
- Data Center Services including hosting, SIP trunks, virtual desktop, virtual servers and managed IT services – all on a single monthly bill.
- Professional services to allow customers to customize advanced solutions such as contact centers and multi-site office connectivity.
“As the market for cloud-based solutions grows, channel partners like Digitel Corporation are embracing the opportunity to help customers navigate the communication technologies, and offering deployment options to help their businesses operate at peak performance. With Digitel’s solution powered by the Avaya IP Office platform, customers have industry-leading unified communications solution in a highly flexible, usage-based model,” said Richard Steranka, vice president, Worldwide Channels, Avaya.
“We are excited to be selected as one of Avaya’s first Hosted IP Office Authorized Partners in the United States. This enterprise VoIP solution from Avaya allows us to combine our 31 years of telephony and customer service experience with our Atlanta based data center solutions. It’s the perfect blend of business class telephone system for today’s OPEX focused business owners,” said Bryan Tate, CEO and President of Digitel Corporation.
“Digitel successfully replaced our previous small business VoIP service with their enterprise Hosted Avaya IP Office solution, and it’s been great. We gained the flexibility to support our multiple businesses within a single system. In addition, the enterprise reporting functionality has allowed our businesses to improve call performance and customer service delivery. That’s why we chose Digitel as our business partner to deliver our system.” said Matthew Bowles, CEO of National Fleet Services LLC.
About DIGITEL Corporation
Digitel Corporation, founded in 1983 and headquartered in Atlanta, GA with offices throughout the Southeast, is a premier technology provider that designs, implements and maintains powerful converged IT, data center and telephone solutions to business as well as state and local government customers. Digitel focuses on delivering solutions and services including data center, cloud computing services, managed IT services, telephone systems, contact centers, networking and wireless services along with design, project management and lifecycle support services.
With over three decades of experience, and over 15,000 customers, Digitel knows how to keep their customers connected. For more information, please visit http://www.digitel.net.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit: http://www.avaya.com.