Infomill Joins New ServiceMax Marketplace to Help Field Technicians Find Answers

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Infomill’s AnswersAnywhere joins the ServiceMax Marketplace to help field service technicians shorten visits and reduce ordered parts by integrating critical product support information with ServiceMax

Infomill today announced it has joined the ServiceMax Marketplace to help field technicians find the answers needed to repair equipment. Field technicians can now quickly and accurately find the answers to analyze and repair equipment by the seamless integration of product information including service manuals, parts catalogs and troubleshooting directly with ServiceMax. Having all critical information in one place makes the technician’s job easier and safer, as well as reducing costs to their company and end-customer by providing quick and intuitive access to relevant content through the AnswersAnywhere platform. Repair processes can be followed with exploded diagrams and 3D parts images checked before ordering. Updates can be incorporated so the latest version of information is always available.

AnswersAnywhere takes existing customer source data and repurposes typically disparate and inconsistent information into valuable, structured and platform-neutral content. The combination of the AnswersAnywhere highly experienced technical content team and the new platform allows a complete turn-key service to be available for the first time with immense field service opportunities.

“I have found the ‘can-do’ attitude of the team at ServiceMax who want to exceed their customer expectations to be very much in line with the way we have always worked at Infomill,” stated Jonathan Ralphs, CEO at Infomill. “A good business relationship is for the long-term and I believe the ServiceMax Marketplace will be successful because it brings together carefully assessed partners with ServiceMax who can commit to working together and serve the customer for the common good of all,” Mr Ralphs added.

“As organizations increasingly turn to technology to deliver flawless field service and empower their employees to turn customers into raving fans, it couldn’t be a better time to aggregate the most promising solutions in a single marketplace,” said Dave Yarnold, CEO of ServiceMax. “The 34 partners in the ServiceMax Marketplace are able to address the unique, needs of field service organizations, helping them to deliver better service to their customers and keep our world running.”

Infomill specialize exclusively in field service content solutions and has worked for almost 20 years helping service technicians improve productivity and efficiency by restructuring their aftermarket information into valuable assets. High volume processing systems have been developed by Infomill allow, for example, the conversion of data in PDF files into XML and the automatic creation of item hotspots on exploded parts diagrams for intelligent navigation cross-referencing. There are thousands of users in hundreds of companies relying daily on Infomill’s technology and platforms to service and maintain equipment. These users have benefitted from increasing the number of jobs per day, improving customer satisfaction and decreasing incorrectly ordered parts.

AnswersAnywhere is the next-generation of platform and service from Infomill where existing customer source data can be on-boarded and managed in near real-time with presentation to Cloud or media devices with on-line, off-line or occasionally connected for updates on different platforms. Offered as an all-in subscription service, the combination of AnswersAnywhere integrated with ServiceMax promises to take customers to the next level of efficiency and productivity.

About Infomill
Founded in 1996, Infomill has built up extensive experience in industry verticals including aerospace, automotive, HVAC, mass transit, materials handling and power generation in Europe, North America and Asia. Headquartered in Derby, UK and satellite office in Burlington, MA, Infomill has more than 300 customers with the largest current implementation of 8,000 field service techs and 40,000 portal users.

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