IBM retail strategist Jim Bengier joins Bridge Solutions Group as Chief Customer Officer

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IBM Premier Business Partner and global JDA Reseller, Bridge Solutions Group, responds to the growing demand for omni-channel strategy guidance.

In a converged world of digital and physical, retailers are creating new executive leadership roles. Macy’s now has a Chief Omni-Channel Officer, Target has a President of Omni-Channel, and Nordstrom has a Vice President of Customer Experience, each responsible for meeting the customer’s experience expectations. Retailers recognize the need for a senior executive to lead their customer centric strategy.

Bridge Solutions Group is proud to announce the creation of a new position to assist retailers with their converged world strategy. As Chief Customer Officer, James Bengier will be responsible for developing and leading a new strategy services practice aimed at driving strategic growth and customer experience. As a recognized omni-channel supply chain leader, Mr. Bengier has the skill set to guide the world’s retailers on how to win with today’s connected consumer. He will serve as an omni-channel authority to clients and prospects by innovating and solving their challenges in the rapidly changing retail landscape.

“The addition of Jim will enable us to provide significant thought leadership to all of our customers” stated Bridge Solutions Group CEO, Doug Brochu. “Retailers have educated consumers, whether B2C or B2B, that the technology exists to put them at the center of any commerce interaction. The bar has been raised for all companies.”

Mr. Bengier stated “I am extremely excited to join Bridge Solutions Group as the Chief Customer Officer. I look forward to revolutionizing the customer experience by creating innovative supply chain solutions, engaging with retailers worldwide, and delivering the capabilities to meet our clients’ business imperatives.”

Most recently, Mr. Bengier was a retail industry insider for IBM Worldwide Retail Industry Solutions. With over 30 years of retail executive experience, his domain authority includes : Omni-Channel Fulfillment, Customer Experience, Merchandising and Supply Chain. He specializes in solving retail problems with software applications, technology, and practical business processes, including the in-store pickup model that Best Buy continues to use today.

Mr. Bengier can be contacted at jim.bengier(at)bridgesgi(dot)com
or found on LinkedIn at https://www.linkedin.com/pub/jim-bengier/3/134/201

ABOUT BRIDGE SOLUTIONS GROUP, INC.

Bridge Solutions Group implements omni-channel and supply chain technology solutions from the world’s most respected and reliable brands. Bridge Solutions Group’s comprehensive service offering includes supply chain strategy, solution design and implementation, managed services, project and program management consulting, custom application development, business process consulting, and cloud hosting services. To learn more, visit bridgesgi.com.

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Nicola Kinsella
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