Our Internet Ticket Entry System or ITE, made possible with SAGE811, means that 65-70% of tickets are created via the web, saving one million dollars per year each year in operating costs.
Columbus, OH (PRWEB) March 10, 2015
Today irth Solutions announced a new 5-year contract renewal to provide their SAGE811 software solutions to Sunshine 811. Sunshine 811 coordinates the “Call 811 before you dig” process between excavators and member utilities in the state of Florida. This new multi-year contract seeks to enable Sunshine 811 to offer continued services to their members, helping them to provide mark and locate services for underground lines, pipes, and cables anywhere in the state. The new agreement represents the fourth consecutive term for Sunshine 811 and irth Solutions, thereby sustaining a partnership formed over a decade ago.
“We’ve enjoyed a strong partnership with irth Solutions since 2002,” said Mark Sweet, Executive Director at Sunshine 811. “With SAGE811, Sunshine 811 manages millions of tickets annually, thereby improving communications with all of our excavator partners, and ultimately improving public safety,” Sweet continued. Sunshine 811 has also worked closely with irth Solutions over the past decade to enhance the SAGE811 product in ways that benefit all customers. “Our Internet Ticket Entry System or ITE, made possible with SAGE811, means that 65-70% of tickets are created via the web, saving one million dollars per year each year in operating costs,” Sweet added. irth Solutions has found that many 811 Notification Centers that are not using SAGE811 to be creating the majority of their tickets using costly and resource-intensive manual processes.
Sunshine 811 is one of the largest damage prevention notification centers in the nation, receiving over one million notices of intended excavation and transmitting over eight million requests to locate and mark underground assets each year. 811 Notification Centers like Sunshine 811 are charged with ensuring the safety of the public and damage prevention related to underground product delivery systems like pipelines, grids, and cables. irth Solutions’ SAGE811 empowers 811 Notification Centers to create and manage excavation requests and features industry-leading ticket management capabilities through UtiliSphere. With SAGE811, 811 Notification Centers like Sunshine 811 and excavators can execute the most accurate and safe excavation possible. Efficient communications to and from the field help ensure real-time information is available to all stakeholders at all times.
“With SAGE811, irth Solutions has created the most technologically-advanced damage prevention software available today, matched with superior customer service. One key aspect of the solution is its flexibility on mapping with Map Change Detection, which allows us to effectively manage changes that impact excavations and public safety,” Sweet continued. Member organizations of Sunshine 811 also have the option of using key aspects of irth Solutions’ UtiliSphere mobile field workforce solution free of charge. “Making Florida the safest place to dig is our mantra, and irth Solutions is helping us deliver on that objective every day,” Sweet concluded.
“irth Solutions is committed to driving customer success to all of our 811 Notification Center clients,” said Pete Samijlenko, Director of One Call Business Development at irth Solutions. “This renewed agreement with Sunshine 811 validates the strength of our partnership while reinforcing the need our customers have for the market-leading SAGE811 solution, not only for the State of Florida, but for all of our 811 Notification Center customers,” Samijlenko continued. irth Solutions also serves customers like Arizona 811, Indiana 811, Kentucky 811, and Dig Safely New York with their SAGE811 solution.
About irth Solutions
irth Solutions is the leading provider of field service management solutions that help increase the productivity of our customers’ field workforce teams while maximizing the performance of their company’s mission-critical assets. For more information please visit http://www.irthsolutions.com.
About Sunshine 811
Sunshine State One-Call of Florida, Inc. (d/b/a Sunshine 811) is the not-for-profit corporation created by the State of Florida in 1993 to administer the Underground Facility Damage Prevention and Safety Act, Chapter 556, Florida Statutes. This law was enacted to protect Florida’s vital underground facility infrastructure (electric, gas, communications, water and sewer lines) by providing a toll-free number (811) for anyone to call two full business days before excavating (ten full business days if underwater) so that the location of underground facilities in the area of the proposed excavation project can be visibly marked with paint, stakes, flags (or buoys) to prevent accidental damage to them and injury to excavators and the public. In addition to providing toll-free 811 telephone service during regular business hours, Sunshine 811 also provides an internet ticket entry (ITE) system that operates 24 X 7 and accounted for 68% of all incoming notices of intended excavation received in 2014.
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