Springboard Launches Online Intake Process for Consumers Seeking Foreclosure Prevention Assistance and Counseling

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Customized platform offers immediate help to distressed borrowers searching for options



Our new secure online tool is centered on homeowners seeking solutions for their housing and mortgage payment assistance needs.

Springboard Nonprofit Consumer Credit Management, Inc. (“Springboard”) is pleased to announce a new platform that streamlines the initial intake process for homeowners needing mortgage related payment assistance and in particular those facing a foreclosure situation. The designated intake portal is available at https://intake.springboard.org and provides a greater level of efficiency for clients by securely capturing basic information before they speak to one of Springboard’s housing counselors. Consumers may also call 888.845.0185 for immediate assistance. Once client information is submitted through the new intake process, it is immediately and securely transmitted to an awaiting Springboard representative. As clients are connected with a housing counselor, the counselor is then able to more readily focus the time spent with the client on identifying and navigating the various available options and programs, including local, state and federal homeowner assistance as well as action items designed to provide a resolution to the homeowner’s current situation.

“We are very pleased to introduce the first of several planned web based, consumer focused releases this year. Our new secure online tool is centered on homeowners seeking solutions for their housing and mortgage payment assistance needs,” said Heather Shanahan, manager of program development. “Enabling a more efficient mechanism for our clients to connect with our experienced team of certified housing counselors and gaining valuable financial information, education and resources is our priority,” said Shanahan.

Springboard’s next release, currently under development, is focused on first time home buyer education and the Federal Housing Administration’s required Back to Work – Extenuating Circumstances (“Back to Work”) counseling program for former distressed borrowers re-entering the mortgage market.

Throughout the nation, Springboard assists distressed homeowners with confidential telephone counseling concerning their situation. Homeowners seeking foreclosure prevention assistance are encouraged to visit Springboard’s website – http://www.HomeOwnership.org or call the homeownership hotline at 800.294.3896.

About Springboard Nonprofit Consumer Credit Management, Inc.
SPRINGBOARD® Nonprofit Consumer Credit Management is a 501(c)(3) nonprofit personal financial education and counseling organization founded in 1974 with the mission of improving the financial well-being of individuals and families. Springboard is a U.S. Department of Housing and Urban Development-approved housing counseling agency and a member of the Association of Independent Consumer Credit Counseling Agencies and the National Foundation for Credit Counseling, the nation’s longest serving nonprofit financial counseling organization. Springboard is also a proud member of the Hope Now Alliance, a cooperative effort between the U.S. government and mortgage market participants to help struggling homeowners. Springboard offers personal financial education and assistance in credit counseling, housing counseling, reverse mortgage, debt and money management, pre-bankruptcy counseling and debtor education through educational programs and confidential coaching. Springboard is accredited by the Council on Accreditation, signifying the highest standards for agency governance, fiscal integrity, counselor certification and service delivery policies. Counseling is available by telephone nationwide or in-person at office locations in California, Arizona, Nevada, New Mexico, Texas, Massachusetts, South Carolina, Florida and Maryland. For more information on Springboard, please call 800-449-9818 or visit their website at http://www.Springboard.org.

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