Encinitas, CA (PRWEB) March 11, 2015
Incendonet, Inc., a leading provider of Communications Automation solutions for the enterprise, continues the Incendonet tradition of taking feedback from our customers and using it to improve the product as a whole in our minor releases. The latest release brings a number of enhancements to the Communications Automation applications in SpeechBridge 6.2.
Key enhancements to the newest SpeechBridge release:
- DID Mappings now have a menu-picker to easily assign DIDs to IVR menus
- Easy linking of IVR menus to custom VoiceXML
- New command types in IVR menus
- Easy upload of personalized name recordings per user in the Virtual Receptionist
- Features and Licenses page for a quick list of enabled capabilities
- Much longer blocks of text for TTS
"Sometimes it's the little things that make the biggest difference", said Bryan Ayers, CTO at Incendonet. "The feature a customer needs can already be in product, but if it isn’t easy to use, the slowdown in their workflow can be the difference between frustration and elation. The improvements in SpeechBridge 6.2 all add up to huge time savings, especially in larger deployments of our Virtual Receptionist and custom IVR applications."
Voice is still by far the #1 customer experience channel, and with more and more calls to businesses originating from smart phones every day, SpeechBridge makes your phone system smarter and gives you the tools to rapidly build self-service applications that quickly and safely service your customers’ calls. Keypad driven solutions and dial by name directories can be frustrating to use from mobile phones and unsafe while driving. Safe, hands-free solutions from Incendonet comply with cell phone usage legislation and have become a necessity for servicing callers on the go and empowering mobile employees to be productive out in the field.
Channel partners can download the software, release notes, and upgrade instructions for SpeechBridge 6.2 in the Partners section of http://www.incendonet.com. All end customers with a current technical support or software assurance subscription are eligible for this upgrade. Resellers that have end customers who are not current with their technical support or software assurance can either email sales or call (760) 944-7698 and say “sales” to receive a quotation to make them eligible.
About Incendonet, Inc.
Headquartered in Encinitas, California, Incendonet Inc. is a leader in providing speech automation solutions to enterprises of all sizes as a seamless enhancement to their business communications. With the SpeechBridge® family of products, taking advantage of the latest advances in automatic speech recognition and text-to-speech has never been as easy or cost effective. For more information about SpeechBridge and how communications automation can benefit your organization, please visit http://www.incendonet.com or call (760) 944-7698.