DATAMARK Infographic Highlights Benefits of Contact Center Consolidation

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Centralizing call center locations can help enterprises lower costs, increase efficiencies and improve customer service

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DATAMARK, Inc., a leading provider business process solutions, including outsourced bilingual contact center services for Fortune 500 companies and other large enterprises, has released a new infographic helpful for large businesses and other organizations considering centralizing call center operations to save money while improving customer service.

Business expansion and acquisition across other states and regions can often lead to a situation where small teams of customer service agents are spread out geographically. This can make it difficult for headquarters to manage teams and deliver consistent communication and technical support to ensure world-class customer service.

DATAMARK’s new infographic, “Understanding the Benefits of Contact Center Consolidation,” outlines the possible improvements that can be made by bringing together disparate customer service centers to centralized locations.

Consolidation benefits include economies of scale, lower wage and real estate costs, reduced travel costs and streamlined management and support staffs. Additionally, outsourcing contact center services to a specialty provider allows organizations to focus on their core business activities.

To see the full range of benefits, view the infographic at DATAMARK’s Outsourcing Insights blog at this link:

https://www.datamark.net/blog/benefits-of-contact-center-consolidation

About DATAMARK

Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.

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David Peregrino
DATAMARK, Inc.
+1 (915) 242-6299
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