Telehealth Services Procurement Category Market Research Report from IBISWorld Has Been Updated

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Telehealth providers typically customize their systems to specific buyer needs because each buyer has its own goals, culture and challenges, which results in moderate product specialization and switching costs that have the potential to restrain buyer power. For these reasons and to help procurement professionals make better buying decisions faster, business intelligence firm IBISWorld has updated a report on the procurement of Telehealth Services in its growing collection of procurement category market research reports.

IBISWorld procurement market research
Telehealth service prices are forecast to increase during the next three years

Telehealth services have a buyer power score of 3.8 out of 5, reflecting mixed conditions that have been influencing buyer power during the three years to 2015. With more healthcare providers and businesses beginning to use online consultations, demand for telehealth services has surged in recent years and caused prices to rise. More employers have been offering telehealth services to their employees to help curb skyrocketing healthcare costs relating to employee sickness and absenteeism. In the three years to 2018, prices for telehealth services are projected to continue rising as demand picks up due to expanding coverage for telehealth services and advances in medical and communication technologies. “Although increasing prices hamper buyer power, mounting market competition helps mitigate more severe price growth,” according to IBISWorld business research analyst Anna Son.

Market fragmentation further augments buyer power. Despite a few prominent players, like Teledoc and MDLive, the telehealth market is highly fragmented and competitive. The vast majority of operators are small and medium-size companies catering services to their local or regional markets. During the next three years, market share concentration is projected to remain low due to the continual entrance of new players, which will help warrant strong price competition. Buyers also benefit from the continual technological developments that are enhancing product quality and data security. “Technological advances help expand the scope of telehealth services, allowing patients and physicians to access and exchange information more efficiently,” says Son.

On the other hand, moderate product specialization and switching costs restrain buyer power. Telehealth providers typically customize their systems to specific buyer needs because each buyer has its own goals, culture and challenges. Suppliers can tailor their solutions for a specific field of medicine or delivery option. When switching suppliers, buyers should consider a number of factors. Buyers engaged in long-term contracts might be responsible for termination fees. Switching to a new supplier can also jeopardize a buyer's access to the previous supplier's network of services and healthcare providers. For more information, visit IBISWorld’s Telehealth Services procurement category market research report page.

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IBISWorld Procurement Report Key Topics

This report is intended to help buyers of telehealth services. Companies operating in the market provide remote health-related services and information by using telecommunication technologies, such as videoconferencing, web cameras, the internet and store-and-forward imaging. Telehealth services may include patient monitoring and consultation, exchanging health services, or education and transmission of diagnoses.
Executive Summary
Pricing Environment
Price Fundamentals
Benchmark Price
Pricing Model
Price Drivers
Recent Price Trend
Price Forecast
Product Characteristics
Product Life Cycle
Total Cost of Ownership
Product Specialization
Substitute Goods
Quality Control
Supply Chain & Vendors
Supply Chain Dynamics
Supply Chain Risk
Competitive Environment
Market Share Concentration
Market Profitability
Switching Costs
Purchasing Process
Buying Basics
Buying Lead Time
Selection Process
Key RFP Elements
Negotiation Questions
Buyer Power Factors
Key Statistics

About IBISWorld Inc.
IBISWorld is one of the world's leading publishers of business intelligence, specializing in Industry research and Procurement research. Since 1971, IBISWorld has provided thoroughly researched, accurate and current business information. With an extensive online portfolio, valued for its depth and scope, IBISWorld’s procurement research reports equip clients with the insight necessary to make better purchasing decisions, faster. Headquartered in Los Angeles, IBISWorld Procurement serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit or call 1-800-330-3772.

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Gavin Smith
IBISWorld Inc.
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