OTRS expands ticketing software training into Hong Kong for clients in China

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OTRS Group, the helpdesk software giant, announces new training for its ticketing software for clients in China. Starting April 2015 the company will showcase to users how to increase their service desk’s efficiency through a dedicated four day programme.

OTRS Ltd, will hold an OTRS helpdesk software training in Hong Kong in April

Ryan Fok, General Manager of OTRS Ltd. in Hong Kong, expects a high demand of helpdesk software training

We aim to use these sessions to part best practice and advanced system knowledge onto our strong client base in China. Training is a cost to any business but we believe the benefits of that expertise will result in long-term time and cost-saving.

OTRS Group, the world's leading provider of Open Source Service Management software announces new ticketing software training will take place in Hong Kong, 27-30 April 2015. Users of the free to download ticketing and IT service management software can learn how to:

  • Install, configure, customize and manage OTRS
  • Increase their service desk’s efficiency with its extensive features.

Earlier this month OTRS launched new training in Chile and previously these sessions were only held in US, Malaysia, the Netherlands, Sweden and regularly in Germany.

Ryan Fok, General Manager of the subsidiary OTRS Ltd. in Hong Kong says: “Open Source software is great for saving on licensing costs and deploying it independently from the vendor. However, effective, it relies entirely on the client – as the vendor, we are the experts of our own systems and aim to use these sessions to part best practice and advanced system knowledge onto our strong client base in China. Training is a cost to any business but we believe the benefits of that expertise will result in long-term time and cost-saving.”

Training for IT professionals in China is one of a few services offered by vendors around the country.

Public OTRS training sessions provide an excellent opportunity for all users of the ticketing software OTRS so the training is available for anyone to sign up to, however OTRS Business Solution™ customers will be given a 30% till 100% discount off the event price depending on their contract level.

Fok concludes: “As the April training days are our first in China, we are expecting a great turnout from many of our established clients including: Huawei, Acer, The Executive Centre and others. New users are also welcome, but are urged to book a place early.”

There are still five places available for each session which will optimize the learning of participants to ensure the ticketing software OTRS is correctly installed, configured and maintained - OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system for example how to give different authorizations to users, mapping of queues according to the structure of your organizations as well as process automatizations with the OTRS Process Management module.

To book your place please contact sales(at)otrs(dot)com or visit: http://www.otrs.com/public-otrs-trainings/?lang=zh-hans

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens and Kentucky Fried Chicken, as well as 130,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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