Creative Virtual Founder & CEO to Speak at the Hong Kong Call Centre Association Symposium 2015

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This annual event will be held on 26-27 March 2015 at the Crowne Plaza Hong Kong Kowloon East

Hong Kong Call Centre Association Symposium 2015

There is no doubt that providing easy, accurate and consistent experiences is key for organisations around the globe when it comes to engaging and retaining customers.

Creative Virtual, a global leader in customer experience self-service solutions for enterprises, today announced their participation in the Hong Kong Call Centre Association (HKCCA) Symposium 2015.

With the theme ‘Ease of Doing Business’, the organiser of the Symposium finds Chris Ezekiel, Founder & CEO of Creative Virtual, in the best position to share his expertise with the topic ‘Omnichannel Customer Engagement using Virtual Customer Assistant (VCA) Technology’. Chris will address the role natural language virtual assistant technology is playing in delivering frictionless, consistent and personalised customer experiences.

Creative Virtual will exhibit with their partner company Continuous Technologies International Limited (CTIL), a Platinum Sponsor of the Symposium, during the event taking place on 26-27 March at the Crowne Plaza Hong Kong Kowloon East.

“There is no doubt that providing easy, accurate and consistent experiences is key for organisations around the globe when it comes to engaging and retaining customers,” said Chris. “I’m looking forward to taking part in the Symposium and sharing insights into how natural language Smart Help solutions are enabling organisations to reach that goal.”

“Delivering an effortless experience to customers has quickly become one of the top tenets of creating a great customer experience today,” said Ian Wong, Senior Partner, Continuous Technologies International Ltd. “We are pleased to have Creative Virtual, a leader in self-service customer experience management solutions for enterprises, as our partner in Asia.”

For more information about the 2015 Symposium, visit the HKCCA website. To learn more about improving customer engagement with omnichannel virtual customer assistant technology, contact Creative Virtual.

ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

ABOUT CONTINUOUS TECHNOLOGIES INTERNATIONAL LIMITED
Established in 1989 and headquartered in Hong Kong, Continuous Technologies International Ltd. has a network of offices to serve clients in Hong Kong, China and neighbouring countries. Continuous Technologies is dedicated to building creative solutions for enterprises and government organizations to seamlessly connect and service customer requests, while reducing costs and implementation risks.

Continuous Technologies have been recognized as a pioneer who constantly introduces innovative communications solutions to the region. Such have included interactive voice response system, radio paging system, WAP banking system, software-based all-in-one contact center system and mobile workforce system. All of which have eventually proliferated to general market adoptions. Continuous Technologies have accomplished much success in the past and will continue to strive to meet market demand for innovative yet practical communications solutions. For more information about Continuous Technologies please visit our website at http://www.ctint.com.

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