With ABS on board we can engage in that dialogue with our customers who have wanted to outsource or consider outsourcing, not just their core infrastructure, but take it a step further and actually have us manage their helpdesk process.
Schaumburg, Illinois (PRWEB) March 23, 2015
ABS is pleased to announce it has recently entered into a partnership with OnX Managed Services and will be providing service desk and remote desktop support to its clients. OnX made the strategic decision to select ABS in order to complement its suite of cloud and managed services that encompass traditional dedicated private hosting, multi-tenant managed cloud solutions for enterprise production infrastructure, and self-serve for dev/test environments. The OnX team will offer ABS’s Global Service Desk and Help Desk Outsourcing services which includes optional Remote Level 2 support for more advanced troubleshooting requirements. And, for OnX clients requesting more proactive Desktop Management, ABS will provide Remote Level 3 services such as the planning and administration of the monthly maintenance related to Microsoft Windows security updates and anti-virus/malware remediation.
OnX’s Director of Channel Management at OnX Mike DeGroot recognized the symbiotic value of the relationship early on as it enabled both parties to deliver a complete solution to their respective clients. “With ABS on board we can engage in that dialogue with our customers who have wanted to outsource or consider outsourcing, not just their core infrastructure, but take it a step further and actually have us manage their helpdesk process where we’re taking not just calls from named administrative IT contacts, but from end users as well. ABS is our engine for doing so.”
“We are thrilled to be an OnX partner,” said ABS President Bob Koch. “Given ABS’s long standing relationship with OnX and its executive team, it seems like a natural fit for both companies to work more closely together. Everyone at ABS is delighted and looking forward to providing outstanding service desk support to OnX and its end clients. ”
OnX is one of the world's largest enterprise data center solutions providers. OnX has clients and operations throughout North America and Europe, with strong alliances in Asia. OnX’s global team of IT professionals and consultants have deep experience in everything from complex data center design to enterprise systems integration, software licensing, digital application services, and cloud and managed services. For more than 30 years OnX has helped companies overcome challenges and identify opportunities to achieve exceptional business results. To learn more, visit http://www.onx.com .
About ABS Associates
Founded in 1982, ABS Associates is an award winning global IT solutions provider of service desk, desktop, managed hosting and network support and services. The company delivers a 97%+ satisfaction rate and serves clients throughout North America and in 14 countries worldwide including Austria, Brazil, United Arab Emirates, Indonesia, Spain, Czech Republic, and New Zealand. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual service desk, hosting complex applications, or resolving problems with servers. The ABS Global Service Desk assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. For more information, visit us at: http://www.abs-inc.com.