StayNTouch Mobile PMS Overlay to Be Added to All Great Wolf Lodge Resorts

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Waterpark resorts to add mobile check-in/out and enhanced guest services platform after successful pilot program.

StayNTouch Hotel Software Solutions

StayNTouch Inc Hotel Software Solutions

The StayNTouch mobile staff and guest solutions have been a great addition to our resorts,” Rajiv Castellino, chief information officer, Great Wolf Resorts

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions to Great Wolf Lodge® in Williamsburg, Virginia. The family of indoor waterpark resorts will also add the platform to its remaining properties by year end.

Great Wolf Lodge Williamsburg is the second resort to use the mobile check in/out and housekeeping solutions. The platform has had great success and positive feedback. As a result, StayNTouch solutions will be added to the full Great Wolf Lodge brand over the next 8 months.

StayNTouch allows the front desk team to move from behind the actual desk and directly engage with guests throughout the hotel via a PMS integrated, touch/tablet optimized interface. With StayNTouch solutions, the resort’s full check-in process includes RFID wristbands, which serve as the room key and a wallet-less payment system for purchases made in the resort. The wristbands are created straight from the program’s iPad.

In addition, Great Wolf Lodge New England, in Fitchburg, Massachusetts and the resort in Williamsburg added the housekeeping team to the StayNTouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, further expediting the guest check-in process.

Great Wolf Lodge Williamsburg implemented two StayNTouch cloud solutions on one platform:

  • StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere.
  • StayNTouch - Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.

"The StayNTouch mobile staff and guest solutions have been a great addition to our resorts,” said, Rajiv Castellino, chief information officer, Great Wolf Resorts, “Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process.”

“We are very pleased with the success of the initial pilot hotels and are thrilled with Great Wolf Resorts’ decision to introduce our solutions to all of their resort in 2015. This is a great vote of confidence for us,” said Jos Schaap, CEO/Founder of StayNTouch.

StayNtouch was founded by Jos Schaap and Tim Kinsella late 2012.

About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

About Great Wolf Lodge Resorts
Great Wolf Lodge is North America’s largest family of indoor waterpark resorts and the brand leader in the waterpark resort industry. Great Wolf Lodge is a first-class, full service, year-round destination resort. Extending far beyond waterparks, Great Wolf Resorts provides families with quality accommodations, exceptional service, as well as popular proprietary amenities all under one roof – creating family traditions, one family at a time. To learn more, visit greatwolf.com.

Twitter: @greatwolflodge

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