Thought Leaders In Contact Center And Customer Experience - CCNG Partner Update

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CCNG is excited to announce new and renewing partners Corvisa, Intradiem, and inContact to the CCNG Member Network – a network for contact center, customer service, and customer experience professionals. These partners are invaluable in sharing thought leadership, insights, case studies, and best practice information in the contact center and customer experience industry.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

CCNG provides a great forum for real-world conversations about contact center challenges and best practices...

CCNG International, Inc. is pleased to announce Corvisa as its newest partner. Corvisa provides businesses with a single source for cloud communications solutions. As the only provider of a true product-plus-platform offering, Corvisa combines powerful contact center software, business phone systems, and connectivity services with the unmatched flexibility of its Summit development platform. Backed by carrier-class network reliability and a passion for delivering unbeatable support, Corvisa is making cloud communications better.

“Corvisa is excited to meet and learn from the CCNG communities,” says Katie Kregel, VP Marketing, Corvisa. “We look forward to bringing thought leadership to CCNG and engaging with members through content and conversations.”

CCNG is also pleased to announce renewing partners Intradiem and inContact. Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Our relationship with CCNG has tremendous ongoing value to Intradiem because we know that CCNG has the pulse of the contact center and customer service industry,” says Kyle Antcliff, Vice President Marketing of Intradiem. “Like CCNG, Intradiem is out to make exceptional customer service a standard business practice, and our partnership provides a platform to discuss emerging technologies such as Intraday Automation that will revolutionize how businesses interact with their customers.”

inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. With more than 1,400 deployments globally, inContact has more industry experience than any other contact center cloud vendor.

“CCNG provides a great forum for real-world conversations about contact center challenges and best practices,” said Mariann McDonagh, CMO of inContact. “We appreciate working with CCNG who brings together many of our customers and leaders in our industry to educate and empower contact center professionals to achieve their goals and to make a difference in their organizations.”

“The CCNG Member Network continues to grow and expand with the addition of Corvisa as its newest partner,” says Michelle Porterfield, Director of Marketing for CCNG. “It is our new partners and returning partners, such as Intradiem and inContact, who continue to add value and perspective to CCNG programs and events. These partners are a great resource for CCNG members as they share client successes, educational webinars, executive whitepapers, and so much more. We are pleased to have these companies as part of our network!”

CCNG partners participate in the 2015 Customer Experience & Engagement event series. These are exciting, idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, and small group conversations. These events focus on topics including culture, social media, omni-channel, self-service, satisfaction, performance, training, workforce management, solutions, and more.

For information on these and other CCNG partners, please visit the CCNG web site.

CCNG International Inc.
Founded in 1992, CCNG International Inc.
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.

Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  • Connect – interact and engage with your peers
  • Collaborate – discuss best practices and problem solve
  • Contribute – share your own experiences and expertise

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network, please visit CCNG.com, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.
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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
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@dhadobas
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