Oildex Opens New Customer Care Center as Part of Customer Support Commitment

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Oildex is committed to providing innovative technology products for the oil and gas industry along with superior customer service and support.

Oildex is committed to providing innovative technology products for the oil and gas industry along with superior customer service and support. In January of 2014, Oildex was purchased by Accel KKR, a technology focused private equity firm which invests in software and IT enabled businesses who are well positioned for top-line and bottom-line growth. As part of the transition, Accel KKR brought in a team of new executives with a history of leading customer-centric business initiatives.

In February, Oildex received a prestigious Bronze Stevie Award for Customer Service Department of the year. More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated. This award serves as further recognition of Oildex’s commitment to their customers and to performance excellence. In March, Oildex expanded on its customer focused goals with the opening of a Customer Care Center. The center, located within the company’s Denver, CO headquarters, will house a dedicated Oildex Support Team. The team is comprised of Oildex ePayables and Royalty Management product experts who understand the advanced needs of both the customers and the industry. The new center will feature extended hours and will be assigned a special 1-800 number that can be utilized by customers to directly, and quickly, access support.

In addition to providing support and assistance, the Oildex Support Team will work to proactively resolve any issues before they arise as they will monitor all Oildex systems and applications in real-time. For Oildex, the advantage of this center is the ability to contain support services in once centralized location to promote knowledge sharing and improve efficiencies.

Oildex has also worked to create an Account Optimization Team which provides another layer of support for customers. Each Account Optimization Manager acts as a dedicated resource and point of contact for all customers to ensure that their needs are being met. The Oildex Support Team and the Account Optimization Team will work together toward Oildex’s ongoing goal of a 0% churn rate. With a knowledgeable team of support providers, Oildex is working to fulfill a promise to customers to innovate and provide superior service.

“At Oildex we take customer care very seriously. With the implementation of the Customer Care Center and two new support focused teams, we are able to provide our customers with the benefit of being able to work one-on-one with support staff to ensure that all of their needs are met.” Dave Donaldson, VP Operations.

About Oildex
The Oildex suite of cloud-based oil and gas software solutions eliminates manual data entry, paper-based processing, and inefficient follow up. Our solutions provide a critical interface between the operator, supplier, and owner that enables executives to gain better visibility into cash management, make strategic decisions, and improve business relationships. The Oildex suite includes: digital and scanned invoice processing (Spendworks™ and Spendworks Complete™), owner and producer relations data posting (Owner Relations Connect™), gas plant data exchange (GPEX™), check stub reporting (Checkstub Connect™-CDEX), scanned check stub reporting (CDEX Complete™), joint interest bill processing (JIB Connect ™), scanned JIB processing (JIB Complete™), crude oil data exchange (Run Ticket Connect™), scanned JIB processing (JIB Complete™), crude oil data exchange (Run Ticket Connect™-CODE), and production and sales volume reporting. Oildex has offices in Denver and Houston. For more information, please visit http://www.oildex.com.

Oildex Contact:
Courtney Cook, Marketing Coordinator
ccook(AT)oildex.com
303-222-6139

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Courtney Cook, Marketing Coordinator
Oildex Contact:
+1 (303) 222-6139
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@Oildex
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