Satrix Solutions’ Founder & President, Evan Klein, Joins Speaker Lineup at the 2015 Customer Success Summit

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Reinforcing the conference theme, “The Power of Us,” attendees will learn how to elevate their customer success programs.

Six-hundred customer success professionals will assemble March 23-24, 2015 for the annual Customer Success Summit at the Westin St. Francis in San Francisco. Dozens of experts will contribute best practice approaches and strategies for customer success, including Satrix Solutions’ Founder and President, Evan Klein. He will lead the session titled; How Net Promoter® Builds a Culture and Drives Growth, on Tuesday, March 24, 2015 at 12:00pm PT.

For two decades, Klein has worked with business leaders to design and successfully execute customer feedback programs to continually enhance the customer experience, create a more engaged workforce, and establish a culture of service excellence.

“An essential ingredient for customer success is establishing ‘listening posts’ to gather customer feedback at every moment of truth. However, to realize the full benefits of customer success programs, companies must ensure the data is reliable, actionable and made available to all internal groups that can benefit from it,” said Evan Klein, Founder and President of customer and employee feedback firm, Satrix Solutions. “I will be sharing how we leverage Net Promoter and other strategies to drive growth and create a competitive advantage for our clients.”

The Customer Success Summit will have an all-star lineup of speakers, including highly sought after thought-leader R “Ray” Wang as its keynote. Session topics will include:

  •     Elevating the Customer Experience;
  •     Growing your Business with Customer Success;
  •     Using Customer Sentiment as a Component of Customer Health; and
  •     Best Practices for Structuring and Compensating your Team

As a proud silver sponsor of the Customer Success Summit, Satrix Solutions will have members of its consulting team available at its booth to offer tips and guidance to customer success practitioners. For more information, please visit: http://customersuccesssummit.com/

About Satrix Solutions
Satrix Solutions is a customer success champion, helping companies derive maximum value from their most important assets – customers, employees, and reputation. Benefitting from a range of feedback programs and a consultative approach, companies that partner with us realize Net Promoter Scores® twice the B2B average and experience increased retention, referrals, and sales win rates. The objective insights and recommendations delivered empower business leaders to outperform the competition and achieve higher valuations in the public and private markets. For more information, visit http://www.SatrixSolutions.com or call 480.773.6120.

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

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Heather Timney
@SatrixSolutions
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