In the contact center industry, many vendors claim that they have PCI compliance when that is not actually true.
Boulder, Colo. (PRWEB) March 18, 2015
Connect First has been recognized by Compliance Point, a leader in PCI Compliance, for their continued excellence and strict adherence to PCI DSS standards. PCI DSS is a set of standards established by the major payment card brands to protect consumers and their personal data through the payment transaction process—from data input to storage, processing and transmission.
“In the contact center industry many vendors claim that they have PCI compliance when that is not actually true,” said Dan Candee, COO of Connect First. “Instead, they rely on a third party company to run credit card processing though their systems, adding both cost and danger to the process. Connect First is a leader in the sense that they have devoted the time and resources to maintain Service Level 1 PCI Compliance certified by the Payment Card Industry Security Standards Council.”
Payment Card Industry (PCI) Compliance has been a hot topic the past year, with major corporations like Target and the Home Depot getting hacked, compromising millions of credit cards and other valuable customer data.
For more information on PCI DSS, please visit the Connect First Compliance Suite.
About Connect First: Connect First is PCI Certified provider of award-winning cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.