Our company mission is to help small businesses succeed, and delivering exceptional customer service is a big part of that mission.
Boston, Mass. (PRWEB) March 19, 2015
Customer Care Agent Jeana Pondelli took the Gold Stevie in the “Young Customer Service Professional of the Year - Computer Software and Services” category, while Buildium’s Customer Care department, also known as “C-Squared,” was awarded the Bronze in the “Contact Center of the Year (Up to 100 Seats) - Technology Industries” category.
Buildium stood out among a crowded field of more than 1,900 nominations submitted by organizations from around the globe. Pondelli’s Gold was her first Stevie and Buildium’s first Gold award. The Customer Care team’s Bronze Stevie follows two awards the company grabbed in 2014: a Silver and a Bronze for excellence in Customer Service and Sales.
“When hiring customer service agents, we look for creative problem-solvers who are great at helping customers because they love working with people,” said Michael Monteiro, Buildium’s CEO and co-founder. “Jeana is a perfect example; nobody deserves the Gold more.”
“Many people see Buildium as a ‘product company’ first, but our dedication to customer service is just as important. Our company's mission is to help small businesses succeed, and delivering exceptional customer service is a big part of that mission,” Monteiro said. “Having the C-Squared team win Stevies two years in a row shows how much we value our customers and small business owners, and our passion for helping them succeed.”
Pondelli was nominated for the Stevie Award in just her second year at Buildium. “Jeana was a top performer and customer favorite almost immediately after joining C-Squared,” said Ned Prickett, customer care operations manager. “In her first year here, we joked that if we could clone her six times, the rest of the team would be out of work.”
Pondelli also was nominated for mentoring and training new C-Squared agents. In addition to troubleshooting customers' problems and instructing new hires, Pondelli regularly trains Buildium customers over the phone, on site, and online. These qualities and skills have made her “indispensable” and a “cornerstone of our department,” said Buildium Director of Services Charlie Driggs.
“Buildium has grown so much, especially in the last five years,” Monteiro said. “In 2010, we had 2,000 customers, and today, we have more than 10,000. We’re proud that we’ve won Stevies during such a period of rapid growth. It shows how much everyone has put into ensuring we have the best customer service in the software industry.”
Buildium provides easy-to-use, affordable cloud property management software solutions to property managers and community associations. The company was founded in 2004, and today, more than 10,000 customers use Buildium’s online property management software to manage over three-quarters of a million units in 42 countries. For more information, visit buildium.com.