Q-nomy Inc., releases white paper on the role of patient flow technology to reduce hospital overcrowding

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Overcrowding of emergency departments results in significant costs, lost revenue, higher re-admittance rates, poor patient satisfaction and compromised quality of care

To coincide with the recent opening of its Healthcare Solutions practice in Southern California, Q-nomy, a developer of patient flow, scheduling and messaging software, has commissioned and released a white paper on the issue of overcrowding in U.S. hospital emergency departments. The paper details the causes, impact and possible solutions, including how several providers are leveraging patient flow technology to help resolve the problem.

The paper can be downloaded by following this link: http://goo.gl/gMRRVR
or visiting Q-nomy’s Patient Flow Tech Blog at http://www.qnomyhealthcare.net

The white paper highlights the need for optimizing patient flow, or how a patient is moved from Point A to Point B within the system. Lack of ideal patient flow manifests itself in overcrowding in emergency departments—the results of which include: diverting ambulances to other emergency rooms, admissions delays, operating room delays, loss of revenue, poor working conditions, increased boarding times, compromised patient experience (HCAHPS Scores) and poor health outcomes.

Highlights of the white paper include:

  • Statistical Impact of Overcrowding
  • Potential Causes
  • Third Party Research and Studies
  • Actual Case Studies from Q-nomy Healthcare Clients

With hospitals now having the added responsibility of reporting their ED wait times to the Centers for Medicare and Medicaid Services (CMS), optimizing patient flow is especially critical to ensuring success of overall outcomes and to receiving full payment reimbursements.

“A recent study on patient flow shows that a one hour reduction in ED boarding time would increase revenue by more than $13,000 a day,” says Q-Nomy Healthcare Solutions manager, Paul Paez. “And that doesn’t include the impact of reduced reimbursement rates from increased wait times, untimely re-admissions and poor patient satisfaction surveys. Combined, its millions in lost revenue annually, per facility.”

Hospital case studies in the white paper demonstrate how technology-based solutions help optimize patient flow and decrease overcrowding. Dramatic decreases in poor patient outcomes, a sharp rise in community trust and satisfaction, and large increases in revenue were among the key findings.

Q-nomy’s proprietary Q-Flow® was one such technology adopted.

For example, upon installation of Q-Flow®, wait times during peak periods improved by up to 50% in The Nottingham University Hospitals NHS Trust, one of the largest trusts in the UK serving upwards of 2.5 million people. Positive results included increased revenue by utilizing resources better and more patients being seen on time.

About Q-nomy

Q-nomy’s Q-Flow® solution is a robust, comprehensive, flexible and “hardware agnostic” technology that helps hospitals, healthcare systems, clinics and busy practices worldwide with an integrated approach to Patient Flow, Scheduling and Care Management. Since 2002 Q-Nomy has been a global, pioneering and leading developer of software solutions that optimize the patient experience through innovative process automation technologies. Q-Nomy has offices in Canada, Australia, U.K. and the U.S with partners on six continents around the world. http://www.qnomy.com

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Q-nomy Public Relations
+1 (949) 387-3040 Ext: 3003
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Paul Paez
since: 10/2014
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