OTRS Group Successfully Launched First Ticket System Training in Chile

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OTRS Group, the ticket system software giant, announces the successful completion of the first OTRS training course for its ticket system users in Chile. The fully booked four day training showed the growing need for companies to increase their service desk’s efficiency.

Participants of OTRS ticket system training in Chile

Participants of OTRS ticket system training in Chile

We have noticed an increase of downloads from Chile for some time now and that convinced us to conduct a training course in Santiago de Chile. The success encourages us to offer a second course in Chile for the second half of the year.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the successful completion of its first ticket system training course in Chile 2 weeks ago. With six attendees, the dedicated four day programme was fully booked and showed users of the free ticket system how to install, configure, customize and manage OTRS, as well as how to use its extensive features to increase their service desk’s efficiency.

Participating companies included both regional enterprises such as E-Contact and ESO and international companies such as Kiu System Solutions from Argentina and Hyperwallet from Canada. The fourth day of the ticket system training course, which shows users how to design and map business processes with the OTRS process management feature, was extensively booked and demonstrated the demand for efficient and fluent business processes among companies in Chile.

In the words of André Mindermann, CEO of OTRS Group and General Manager of OTRS S.A. de C.V., the Mexican subsidiary that conducted the ticket system training course in Chile: “We have noticed an increase of downloads from Chile for some time now and that convinced us to conduct a training course in Santiago de Chile. The success of a fully booked training encourages us to offer a second course in Chile for the second half of the year.”

This planned additional training in Chile is not the only OTRS training available in South America this year. OTRS is hosting a ticket system training course in Sao Paulo, Brazil this September for Brazilian-Portuguese speaking users. Both trainings will be excellent opportunities for all South American users of OTRS. The training is available for anyone to attend, and OTRS Business Solution™ customers will be given a 30%-100% discount off the event price.

Interested OTRS users in Chile or the surrounding areas should contact the OTRS sales team to plan a convenient date for a maximum number of attendees.

Find more information about OTRS public training seminars all over the world on the OTRS website.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens and Kentucky Fried Chicken, as well as 130,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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OTRS helpdesk software training in ChileParticipants of the successful ticketing software training in Chile.