Customer experience is revolutionising the telecoms industry. With customers demanding more from their mobile operator than ever before, the need to adopt a more customer centric approach is greater than ever.
London (PRWEB UK) 25 March 2015
Last week the Customer Management Network editorial team sat down with Qaalfa Dibeehi, Vice President of Forrester's Customer Experience Consulting Practice EMEA to pick his brains on what the ‘age of the customer’ actually means. Not only did Qaalfa reveal why the age of the customer is perhaps the most critical stage to date, but also what companies need to be doing to not only survive but to thrive.
This just released Q&A session with Qaalfa gives a sneak preview of his forthcoming keynote presentation on “The Making of a Great Customer Experience”, which he will be hosting at the Customer Experience Exchange for Telecoms (28-29 April 2015, London).
You can access your complimentary copy of the Q&A here to find out Qaalfa’s thoughts on:
>> What the age of the customer really means
>> What makes it fundamentally different and unique
>> Which are the most important components of customer experience to measure
>> And critically, what companies need to focus on in order to progress their Customer Experience strategies
Qaalfa will be sharing his thoughts at the Customer Experience Exchange for Telecoms, alongside other experts in the Telecoms field who are all dedicated to delivering a customer strategy that retains customers and drives tangible ROI to the business, including:
>> Telenor, Head of Telenor Europe & Board Member at Vimpelcom
>> Orange, Chief Customer Service, Quality & CSR Officer
>> O2, CRM Chief Customer Officer
>> Telefónica, Global Digital Channels Director
>> UPC, Director Segment and Online Marketing
The Exchange is an invitation only meeting for 60 CXOs, VPs and Directors from leading telecoms brands to meet, network, discuss and benchmark against some of the biggest customer experience players and brands.
Nick Turner, Research Director for the Customer Management Exchange Network comments: “Customer experience is revolutionising the telecoms industry. With customers demanding more from their mobile operator than ever before, the need to adopt a more customer centric approach is greater than ever. That’s why the forums we host are tailored specifically for our delegates, with only strategic leaders from the world’s most influential organisations invited to attend. This has already led to an unprecedented response for the April meeting, and needless to say we’re very excited for what the event has in store”.
For more information or to request your invitation to attend the Customer Experience Exchangefor Telecoms (28 – 29 April, 2015, London, UK) click here call +44 (0)207 368 9484 or email exchangeinfo(at)iqpc(dot)com.