Winning in a technology category where we were the only people-centric solution, speaks volumes about our customer service philosophy.
(PRWEB) March 25, 2015
The operating philosophy of Billhighway’s Client Care Team is based on the deep-rooted premise that no customer interaction is ever over until the problem is fully solved. This is paramount to Billhighway being awarded the Silver Stevie® Award for Innovation in Customer Service – Financial Services Industries category in the ninth annual Stevie Awards for Sales & Customer Service, which marks the second win for Billhighway since 2013.
The Stevie Awards are the world’s top sales, business development, and customer service awards. More than 1,900 nominations from organizations of all sizes and virtually all industries were evaluated in this year’s competition including Delta Air Lines, Cisco Systems, and Wells Fargo. Finalists were determined by 139 global professionals.
Billhighway’s Client Care team is on the front lines day in and day out, to ensure that clients are not only satisfied, but that their expectations are exceeded. The team was humbled and honored to be part of such an illustrious group of top-tier customer service teams. DenizBank, located in Istanbul, Turkey, took the Gold Award for the category, out of 11 companies recognized globally. Like most companies, Billhighway provides a technology solution for client’s back office, but their unique BillhighwayCARE program ensures they are grounded in the human element as well.
"Winning in a technology category where we were the only people-centric solution, speaks volumes about our customer service philosophy,” shares Graham McFarland, Client Care Associate. “Not only do we provide financial automation software that improves our clients’ everyday business operations but, as needed, we are also about people helping other people in real time. To me, that 1-2 punch is where the real value and reward exists.”
Billhighway's Client Care team is an integral part of why customer loyalty is over 96%. Much more than a numbers-driven team, Client Care focuses on customer happiness with each and every contact.
About Billhighway (http://www.billhighway.co)
Billhighway, headquartered in Troy, Michigan, develops cloud-based automation software that makes nonprofit financial management easier. Since 1999, we’ve helped our clients free up internal resources and focus more time on mission by increasing revenue, cash flow and the bottom line. Through a robust, rules-based engine that integrates payment processing, banking and accounting with existing systems, Billhighway provides a transparent, holistic view of your organization’s finances so you can work smarter, not harder. Billhighway is recognized for award-winning customer service and industry-leading data security.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards, recognizing outstanding performances in the workplace worldwide. The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.