In April Contact Center And Customer Experience Leaders Gather In Tampa, Phoenix and Dallas

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CCNG is proud to announce the upcoming April Customer Experience and Engagement regional events hosted by CCNG members in Tampa, Phoenix and Dallas. The CCNG regional events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG Regional Events - Connect, Collaborate, Contribute

CCNG events help to further reinforce what I do is truly about the customer’s experience...

CCNG International Inc. is pleased to announce April’s line up of regional events hosted by CCNG members in their customer contact operation centers. April event hosts include Time Customer Service in Tampa FL on the 16th, in Phoenix AZ at Best Western on the 23rd and on the 30th at Kohl’s in Dallas TX. CCNG partners sponsoring these events include Aspect Software, Five9, inContact and new partners Vocalcom and Windstream.

The new Customer Experience and Engagement regional events are hosted by CCNG members featuring the unique meeting format designed for maximum engagement from all attendees and presenters. The agenda format includes a host presentation, Group Dialogue / Open Town Hall, Focus Talks from event sponsors and small group conversations…concluding with a site tour of the host customer contact operation.

“I really enjoyed the entire day with my peers. The open dialog was great and encouraged participation from all attendees. As a 30 year veteran in Customer Service, I can still learn something new from my peers and the conversations at CCNG events help to further reinforce what I do is truly about the customer’s experience and provide ideas to improve that experience.” - Aaron Means, VP of Customer Experience, Healthsmart Benefit Solutions.

The Tampa regional event will include presentations from host Chris Vasquez, Customer Care Manager, Time Customer Service, with sponsoring CCNG partners inContact, Vocalcom and Windstream providing thought leadership and insights around customer engagement, omni-channel support, leveraging cloud for contact center applications, agent engagement and much more.

Phoenix is the location for the next April regional event hosted by Best Western and will feature a morning presentation "Stay With People Who Care" by Dan Hale, Director-Customer Care Reservations. Sponsoring partners include Five9, Vocalcom and Windstream for this regional event.

The last April event will be in Dallas hosted by Kohl’s at their newest contact center operations with the morning presentation by Christian Jensen, Director of Customer Service and feature insights and content from partner sponsors inContact, Vocalcom and Windstream.

Each year CCNG works with members to plan over 25 half-day events on a regional basis throughout the United States. “Getting experienced customer care management together in a comfortable setting to share their views, issues and solutions is the key to the success and popularity of these events” says David Hadobas, President and CEO of CCNG. “We have over 25 years of running these regional venues…and this year is going to be one of the busiest in recent memory with so many members wanting to be involved in our events”.

For details on how to attend and membership options, please contact Ginger Graber, ggraber(at)CCNG(dot)com. View program details at – http://www.CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

By joining the CCNG Member Network, experienced industry professionals:

  •     Connect – interact and engage with your peers,
  •     Collaborate – discuss best practices and problem solve,
  •     Contribute – share your own experiences and expertise.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network, please visit CCNG.com, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
@dhadobas
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