Converged Communication Systems Recognized as Avaya “Partner in Customer Excellence”

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Local telephony provider becomes first Chicago Avaya Business Partner to be named "Partner in Customer Excellence."

Telephony Chicago
There are over 100 Avaya partners in the Chicago area, so to be the only one to receive this award is a great feeling.

Converged Communication Systems (CCS), a leading telephony/unified communication solutions provider, recently became the first Chicago business to be named an Avaya “Partner in Customer Excellence.” This honor is bestowed upon an Avaya partner based on an outstanding average customer satisfaction score. Only a select group of Avaya Business Partners have been awarded this title.

Converged Communications Systems has been a trailblazer in the telephony industry since their founding in 2003. They work to provide businesses of all sizes with the very best communication solutions. CCS specializes in a complete range of solutions and believes in a consultative approach with their clients, allowing each client to find the right solution for their unique needs.

The Avaya “Partner in Customer Excellence” designation identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys. The companies who receive this award are ones who consistently go above and beyond for each of their customers. Avaya bestows only the very best of their partners with the “Partner in Customer Excellence” and Converged Systems is currently the only one in the Chicago area.

”Being named an Avaya ‘Partner in Customer Excellence’ is a huge honor,” Steve Melchiorre, CEO of Converged Communication Systems, said. “There are over 100 Avaya partners in the Chicago area, so to be the only one to receive this award is a great feeling. At CCS, we pride ourselves on providing the best solutions with the best customer service and we’re glad that our customers agree.”

About Converged Communication Systems
Converged Communication Systems (CCS) is a nationwide provider of best-in-class IP Telephony solutions and support services for businesses of all sizes. Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or complex business needs. They specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Their portfolio includes several brands which enable them to approach their client engagements in an unbiased manner, allowing CCS to be true consultants. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. For more information, visit

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit

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Lori Bernardino
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