TechExcel Listed as an Innovator in Info-Tech Research Group’s Mid-Market Service Desk Vendor Landscape

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ServiceWise provides the advanced features, process flexibility, and full customization capabilities to increase the productivity of any size IT organization and self-service efficiency of internal customers

TechExcel should be on the shortlist for any organization that is looking to improve processes for all departments, including IT departments that provide in-house application development services.

TechExcel, Inc., a leading provider of IT Service Management and customer support software, is pleased to announce it has been listed as an Innovator in Info-Tech Research Group’s Mid-Market Service Desk Vendor Landscape for demonstrating innovative product strengths that act as a competitive advantage in appealing to niche segments of the market.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category. In this report, Info-Tech evaluated the top 10 competitors in the service desk market: Agiloft, BMC FootPrints and Remedyforce, Dell, Kaseya, ManageEngine, Samanage, SysAid, TechExcel, and Zendesk.

“As organizations increase their technical solutions to improve business functions, the need to access tools that will do more than just track incidents and service requests is a must,” Sandi Conrad, Senior Consulting Analyst, Info-Tech Research Group, states in the report. “TechExcel should be on the shortlist for any organization that is looking to improve processes for all departments, including IT departments that provide in-house application development services.”

TechExcel ServiceWise integrates all of the essential tools IT organizations require to deliver consistent, high-quality service, including out-of-box configurations for Incident, Problem, Change, and Configuration management. ServiceWise also offers a fully integrated DevOps integration with TechExcel’s Application Lifecycle Management platform. Together, the 2 systems eliminate a lot of hassle from the IT department's workload, and allow it to better support the central business functions.

“We are pleased to be identified by Info-Tech Research Group as an innovator in the Mid-Market Service Desk market and to have scored highly in both usability and affordability,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “ServiceWise provides the advanced features, process flexibility, and full customization capabilities to increase the productivity of any size IT organization and self-service efficiency of internal customers.”

TechExcel is dedicated to developing ITSM and Customer Support software solutions with built-in intelligence that can be configured by users to optimize their business processes. On-demand web seminars and personal demonstrations of TechExcel ServiceWise are available. Call 800-439-7782 ext 5 or visit http://www.techexcel.com for additional information.

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (http://www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

About TechExcel
TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today's business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business.

Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in 43 countries and regions in the world, including 20% of global top 500 enterprises. For more information, visit http://www.techexcel.com.

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Scot Howard
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