North American Title Insurance Co. hires title industry veteran DePhillips as its new director of operations

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Sara DePhillips is an agency and direct title insurance operations management professional with over 20 years of business and technical experience at one of the nation’s largest title insurance underwriters

NATIC hires title industry veteran DePhillips as its new director of operations

NATIC hires title industry veteran DePhillips as its new director of operations

Sara’s experience in both the process side of operations and the IT side makes her unique in the marketplace. We look for Sara to help make NATIC significantly more efficient and streamlined and therefore, easier for agents to work with us.

North American Title Insurance Co. (NATIC) has hired Sara DePhillips to fill the new position of director of operations. With 22 years at one of the nation’s largest title insurance underwriters, DePhillips has experience in creating centralized support services and agent-facing technology to offer title agents up-to-date, streamlined methods to work with their underwriters.

“Sara’s experience in both the process side of operations and the IT side makes her unique in the marketplace,” said Emilio Fernandez, NATIC president. “She understands that technology helps make process management as efficient as possible. It frees up people so they can focus on the personal relationship with their customers – rather than data entry, spreadsheet management and numerous other repetitive administrative matters.

“With this unique experience and new role at NATIC, we look for Sara to help make NATIC significantly more efficient and streamlined and therefore, easier for agents to work with us,” added Fernandez. “She will help us work smarter, which will yield better results, better quality and more output.”

DePhillips’ experience was gained through increasingly responsible management positions in both operational unit and project management roles. She began her career at a regional property and casualty insurance company in Atlanta and made the shift to title insurance in 1992, managing agency operations functions. Across her tenure, she was promoted to vice president and project management positions in both agency and IT operations.

“Working with such a large underwriter has given me a clear and focused knowledge of where title insurance is going and how technology is able to improve and streamline the agent experience,” said DePhillips. “I am pleased to join NATIC, which feels like a family but has the financial strength of a much larger company. I look forward to working with these passionate people who are positioned to move quickly to bring change and innovation to the industry.”

DePhillips is located at NATIC’s headquarters at 700 N.W. 107th Ave., Suite 200, Miami, FL 33172, telephone number (305) 559-5656.

About North American Title Insurance Co. (NATIC)
North American Title Insurance Co. (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve the goal of true business success for over 50 years. NATIC conducts real estate settlement services in 39 states and the District of Columbia. NATIC earned the reputation as the “underwriter next door,” because their decision makers and associates are easy to reach and their processes are quick and straight forward. The NATIC agency application process is fast and transparent for qualified agents. NATIC has a one-hour underwriting response guarantee that is unparalleled in the industry.

NATIC is the largest capitalized company in Peer Group 2, which groups companies with capitalization between $25 million and $100 million as determined by Kroll Bond Rating Agency, Inc. NATIC is ranked 7th by The Performance of the Title Insurance Underwriters© in terms of cash or cash equivalents. North American Title Insurance Co. maintains over $84 million* in cash or invested assets. This represents over 92 percent of the company’s assets and is characteristic of the most important attribute to title protection, namely, financial responsibility. *As of 12/31/2014.

Demotech, Inc. awarded NATIC a rating of: A' (A Prime) Unsurpassed. A.M Best rated B++ (Good). NATIC is headquartered in Miami, Fla. To learn more, visit http://www.natic.com

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Christopher M. Casa
North American Title Insurance Company
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