enTouch Selects NuTEQ’s GOCare Mobile Customer Care Solution

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NuTEQ Solutions, LLC, a leading provider of software solutions to the telecom and broadband industries, today announced that its GOCare Mobile Customer Care solution has been selected by enTouch to proactively deliver customer account data, service affecting network information, targeted marketing and dynamic surveys to consumers’ mobile phones.

Mobile Customer Care for the Broadband Industry

GOCare is the next step in our effort to perfect the customer experience at enTouch.

NuTEQ’s GOCare Mobile Customer Care solution utilizes the proven technology of SMS to automate routine customer communications with a service provider’s back office systems. Recently recognized by Multichannel News’ 2014 Innovator Awards, GOCare provides two-way communications and multi-step processes to allow customer inquiries, account changes, mobile payments, outage notifications, scheduling changes, and customer satisfaction surveys to be delivered to the customers’ mobile device.

“GOCare is the next step in our effort to perfect the customer experience at enTouch,” said Jonathan Baker, Vice President of Sales and Marketing at enTouch. “Competition in our industry dictates we provide consumers alternatives in pursuit of a positive customer experience. GOCare’s SMS texting features recognize the convenience and growing preference by consumers for SMS as an alternative communications channel.”

“We are excited that enTouch has entrusted NuTEQ with a critical element of their customer experience,” stated Rick Perkins, Chief Technology Officer of NuTEQ Solutions. “GOCare is a game-changer for competitive service providers looking to improve customer satisfaction and reduce costs simultaneously. We look forward to working with the enTouch team to ensure the successful implementation and operation of GOCare,” concluded Perkins.

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About NuTEQ Solutions
NuTEQ Solutions provides software solutions to the broadband, telecom, and utility service provider industries. Our portfolio of software solutions deliver new revenues, reduce operating costs, and improve customer satisfaction. NuTEQ’s GOCare was recently recognized by Multichannel News’ 2014 Innovator Awards. NuTEQ was founded by industry veterans John Brooks, Mike Roddy, and Rick Perkins and has offices in St. Louis and Atlanta.

About enTouch
enTouch offers bundled services, over a robust fiber optic network, to over 25 Master Planned Communities and businesses in The Greater Houston Area. enTouch focuses on customer satisfaction and product value and was the first to deliver true fiber-to-the-home products, and the first with a Triple Play and Quad Play service bundle. enTouch management and employees live and work in the community they serve.

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