Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

CRMXchange April Webcasts Explore IVR, Workforce Optimization, Business Intelligence, Risk
  • USA - English


News provided by

CRMXChange

Mar 31, 2015, 12:00 ET

Share this article

Share toX

Share this article

Share toX

Sarasota, Florida (PRWEB) March 31, 2015 -- Finding new ways to increase customer satisfaction in an evolving marketplace is a multi-faceted challenge. In the face of constantly growing demand for self-service, companies need to upgrade outdated IVR systems and offer more responsive options that enable callers to resolve issues without connecting to a live agent. To remain competitive, businesses must also better define their goals for providing a superior customer experience. This may encompass a variety of strategic initiatives, such as creating and implementing a plan to improve workforce performance, using business intelligence and analytics tools to drive decision making processes, and working to eliminate technology silos.

CRMXchange, the leader in online educational events for customer care/contact center professionals, announces a focused schedule of free April webcasts, roundtable information presentations and Technology Showcase demo sessions designed to help industry leaders enhance their operational effectiveness. One of the highlights on the docket is a unique game-show format presentation in which participants can gain insights while engaging in friendly competition and taking advantage of the opportunity to win prizes.

WEBCASTS
4/9 Roundtable - Best Practices IVR and Self-Service Best Practices - Creative Virtual, IntelliResponse, NICE, IQ Services
As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience. Today's customers are more connected than ever before and no longer want to be forced to self-serve through outdated FAQ lists, poor site search results or unresponsive IVR systems. By offering omnichannel help tools, organizations can meet the growing demand for quick, easy self-service options while providing a consistent, accurate and personalized customer experience across contact channels. Join this roundtable for best practice ideas.

4/14 Reducing Risk Through Advanced Compliance Management– Nexidia
Regulatory scrutiny and oversight have never been more intense than they are now. Newer legislation as well as high profile data breaches are shining a bright light on Compliance Management practices and programs. Breakdowns have resulted in huge fines and damaged the reputation of some companies. What can organizations do to increase the rigor of their compliance practices and reduce their risk? Join the Consumer Financial Protection Bureau (CFPB), Accenture, and Nexidia to learn how to enhance compliance practices, become proactive in risk mitigation, and profitably grow your high performing business through state-of-the-art interaction analytic capabilities and advanced compliance management.

4/16 Delivering a Winning Customer Experience with Workforce Optimization- Interactive Intelligence
Customers have expectations when they interact with business. The consequences can be severe if the business falls short. Service organizations struggle to understand what customers want and how to deliver the experience they expect. This webcast explores how WFO answers key questions like • How to determine the right customer experience goal for your company. • How to create and successfully execute your customer service plan. • How WFO can improve the customer experience.

4/21 Real-Time Performance Management Improves Contact Center Results– Inova Solutions
Join contact center analyst and expert Donna Fluss of DMG Consulting in discussing how real-time performance management differs from plain reporting and can dramatically improve your contact center’s results. This webinar will provide the best practices of contact center performance management (CCPM) and help you determine if it’s right for you.

4/23 http:// Technology Innovation Showcase: Business Intelligence and Analytics for the Contact Center - Presented By: VPI
Get a front row seat to a better tomorrow. Come see how VPI Intelligence provides everything needed to effectively manage customer experience. With this tool, there are no barriers to consolidating, analyzing and acting on operational performance, WFM, quality, and voice of the customer metrics. Make more confident decisions with clear, accurate information. Learn how VPI Intelligence can provide a dream dashboard.

4/ 28 Customer Experience-Game On! Can You Question the Answers?– Cisco
Test contact center expertise against other in this interactive adaptation of one of the world’s most popular game shows. Everyone’s a contestant in this exciting “answer and question” webcast format which will be a fun, fast-paced hour that reveals uncommon knowledge about how contact centers are supporting the shift to an overall customer experience strategy. Categories include: Customer Engagement - 4 mega-contexts with impact; Better Business Outcomes - 4 New Contact Center Adoptions; Moments of Truth - 5 ways to influence customer perceptions, attitudes & behaviors; Business & Technology Alignment - Practical suggestions for improvement.

4/30 Tech Innovation Showcase - Learn to Build, Manage and Administer your Call Center in Salesforce- Transera
Contact centers are forced to spend their time managing multiple silos of technology which leads to focusing on the mechanics of delivering customer service instead of the substance of delivering great customer experiences. The Transera Call Center App for Salesforce enables contact centers with the agility, efficiency and adaptability required to provide superior customer experiences that enhance customer loyalty and drive revenue growth. This webcast will demonstrate an in-depth demonstration and customer case study focused on how Transera delivers Unified Management Visibility, Agility and Control of the contact center.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

Sheri Greenhaus, CRMXChange, http://www.crmxchange.com, +1 9146466793, [email protected]

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.