GetApp Releases First Quarterly Ranking of Top Customer Service Cloud Solutions

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Zendesk, Desk.com, and Help Scout top the list in GetApp’s first ever quarterly ranking of Customer Service solutions

Image showing the top 5 customer service apps

GetApp Ranks the Top 25 Customer Service Apps

Customer Service solutions that offer good mobile apps and are transparent with their security measures are more successful...

GetApp, the largest cloud-based business apps marketplace, has released its Q1 ranking of the top 25 Customer Service apps. Topping the list is Zendesk.

Unique to GetApp, the ranking was determined using objective data collected from GetApp and other third-party sources. The factors used to calculate an app’s ranking include User Reviews, Integrations, Mobile Platforms, Media Presence, and Security. The ranking will be updated every quarter to reflect new data.

The goal of the ranking is to provide valuable data to businesses looking to make a first assessment when choosing a cloud-based Customer Service software.

“Cloud-based solutions for Customer Service and Support are becoming more common, especially considering the flexibility that many customer service representatives need with their applications. Our ranking of the top cloud-based Customer Service software shows that all-in-one Customer Service solutions that offer good mobile apps and are transparent with their security measures are more successful and more likely to cater to the current needs of businesses,” says GetApp CEO and co-founder Christophe Primault.

A range of data points is what makes GetApp’s ranking unique in the industry. User reviews and integrations were considered based on data listed on GetApp, while security scores were calculated using vendor responses to a comprehensive security survey based on the Cloud Security Alliance Self-Assessment Form. Mobile platform data was pulled from the Google Play and Apple app stores, while Media Presence was calculated using data collected from social media monitoring tool Brandwatch.

Along with the ranking, GetApp has released a research report signalling Q1 trends in Customer Service, along with two other categories ranked this quarter, CRM and Call Center. The report includes insights from industry experts including Customer Service and Experience Expert Shep Hyken, Co-founder and Partner of SMB Group Laurie McCabe, and President and Principal Analyst of COMMfusion, Blair Pleasant. The report also outlines the significance of each data point used to rank the apps as they relate to industry trends, with unique research from GetApp’s research program, GetData.

You can access the ranking for Customer Service here. Download a full copy of GetApp’s Q1 research report, Leveraging trends in CRM, Customer Service and Call Center cloud solutions to achieve Customer Success, on GetApp.

More about GetApp: GetApp is an online marketplace for cloud-based business apps, specialized in helping small and medium-sized businesses find, research, and get in touch with business app providers from over 100 software categories. GetApp's Europe office is based in Barcelona, Spain, and the US office is in San Francisco, CA.

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Sançar Sahin
GetApp
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