We are strong believers in allowing both current clients and future prospects the ability to bring together best-of-breed solutions to complement their existing business workflows and processes.
Rockville, MD (PRWEB) April 07, 2015
3CLogic, delivering next generation cloud call center solutions, today announced it will exhibit at both ServiceNow and SugarCRM’s annual business user conferences, Knowldedge15 and SugarCon. The company will showcase its feature rich call center integration with both leading providers as it continues to demonstrate its flexibility with third-party solutions that can benefit from its multichannel communications platform.
“We are strong believers in allowing both current clients and future prospects the ability to bring together best-of-breed solutions to complement their existing business workflows and processes,” explains Guillaume Seynhaeve, Director of Marketing and Business Development. “We look forward to demonstrating the inherent benefits of combining our advanced call center software with today’s leading providers of CRM and service management solutions.
Among the features 3CLogic will demonstrate:
- Dynamic Scripting with automatic CRM data populating
- Inbound and outbound lead preview
- Skills-based call routing
- Automated campaign management and status sync
- Real-time reporting and analytics
- Call recordings and notes
- Predictive, preview, power, fixed-ratio, and TCPA-friendly dialer
- Self-service and text-to-speech
The ServiceNow Knowledge15 conference is the largest gathering of service management professionals using enterprise cloud services to change the way people work. SugarCRM’s SugarCon is the one of the largest global CRM forums where the world’s leading business strategists and technology experts come together to share best practices and uncover the latest technology innovations.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com or blog.3clogic.com.