Samanage Recognized as a Service Desk “Champion” by Info-Tech Research Group

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Leading provider of cloud-based IT service management software honored as one of the top service desks in the cloud marketplace.

Cloud IT Service Desk & Asset Management

Samanage, the leading provider of cloud-based enterprise service desk software, today announced it has been named “Champion” in Info-Tech Research Group’s latest Vendor Landscape report for the category of Mid-Market Service Desk Software.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

“We are honored to be recognized within this group of service desk solutions in the Vendor Landscape: Mid-Market Service Desk from Info-Tech Research Group,” said Doron Gordon, CEO, Samanage. “As we continue to shake up the cloud-based service management software space, we put an emphasis on being on the cutting edge of innovation that will continue to drive business value for our customers.”

“The Samanage Service Desk is an agile product with a variety of out-of-the-box integrations to SaaS-based IT services,” Stephen Wuytenburg, Research Coordinator, Info-Tech Research Group, states in the report. He also notes that Samanage “is a robust, easy-to-use interface for both managers and technicians.”

In this report, Info-Tech Research Group evaluated the top 10 competitors in the service desk market: Agiloft, BMC FootPrints and Remedyforce, Dell, Kaseya, ManageEngine, Samanage, SysAid, TechExcel, and Zendesk. To view Info-Tech Research Group's complete Mid-Market Service Desk Vendor Landscape, visit:

About Samanage
Samanage is enterprise service desk software that manages service relationships in the company and helps get work done. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives business value by connecting people with the key business services they use every day. Visit

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group ( is the global leader of providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America’s fastest growing full-service IT analyst firm.

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