The Beryl Institute Announces Initial Research Findings Showing Patient Experience Remains a Top Priority for Healthcare Organizations

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Movement to Frame the State of Patient, Resident and Family Experience Continues to Grow

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We are truly entering an era where we can say without hesitation that patient experience matters.

New research conducted by The Beryl Institute shows that patient experience remains a top priority across organizations around the world and throughout the continuum of care. With findings initially announced at Patient Experience Conference 2015, this study engaged over 1,500 respondents from 21 countries representing 6 continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience. In addition to healthcare leaders, it invited the perspectives of those receiving care – patients, residents and family members – to provide a full view of this issue.

According to the research, a move to frame patient experience in healthcare continues to grow:

  •     Patient experience remains a top priority for organizations across all segments
  •     Committed leadership, investment in resources and strong culture identified as primary drivers in patient experience success
  •     Experience priorities are shifting to communication and clear inclusion of patient, resident and family voice
  •     Quality/clinical outcomes seen as measures most impacted by positive patient experience
  •     Consumers view patient experience as a significant factor in healthcare decisions

“With the research showing an increasing focus and investment in patient experience and consumers reflecting that the patient, resident and family experience is significant, we are truly entering an era where we can say without hesitation that patient experience matters,” said Jason Wolf, president of The Beryl Institute.

The Institute will release a full report of the findings in early summer, highlighting the key results and trends from this research. To learn more about the biennial patient experience study, visit:

About The Beryl Institute:
The Beryl Institute is the global community of practice and premier thought leader on improving patient experience in healthcare. The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience.

The Institute defines the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

About Catalyst Healthcare Research:
Catalyst Healthcare Research offers a range of survey programs and custom marketing research studies that enable healthcare clients to achieve Confident Change®. To learn more, visit

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Stacy Palmer
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