SupportNinja, a Support Company for Startups Launches

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An outsourcing service that provides specialized customer and administrative support teams that fit new businesses’ budgets.

Recently launched outsourced support company, SupportNinja, provides a cost efficient way for fast growing startups to build customer care support teams. Offering everything from virtual assistants to BPO outsourcing and customer acquisition, SupportNinja screens, trains and manages a team of skilled people that specialize in their client’s industry.

After running two successful hosting companies, SupportNinja CEO, Cody Mclain, noticed comprehensive customer care was integral to a startup’s success but most growing businesses didn’t have the budget or time to hire the teams they needed. So he created SupportNinja to give businesses the support they need to expand without cutting into their bottom line.

“We can do everything from basic administrative work to full-on customer end support,” said Cody Mclain, “and everybody we hire goes through an intensive screening and training process before we assign them to new customers.”

SupportNinja takes the pressure off managers and business owners, so they can focus on company growth while trusting that customer care and the day-to-day administrative tasks of their business are in safe hands. Designed to evolve as their clients do, the SupportNinja support teams will add new members and stay ahead of industry trends without any need for client intervention.

Finding the right people and then training them to meet your needs takes more time than busy entrepreneurs have, so SupportNinja simplifies the process by assigning an account manager to each case. The client then relays their needs to the account manager, who, along with a project manager, makes sure that the team assigned to the client takes care of it. The result is a competent and efficient client support team that doesn’t put a strain on the businesses’ time or resources.

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Cody Mclain
since: 03/2015
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