Dallas ACO Deploys Innovative Care Coordination Mobile and Desktop App

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Genesis Accountable Physician Network increases patient, caregiver and provider engagement through a care coordination platform developed by BluePrint Healthcare IT.

Genesis Accountable Physician Network (GAPN), a clinically integrated subsidiary of Genesis Physicians Group, has further committed to innovative care coordination through technology with the deployment of BluePrint Healthcare IT’s Care Navigator™ platform, including its Mobile App, Desktop Ribbon, and Care Coordination Hub. Together, the Mobile App, Desktop Ribbon, and CRM Hub will allow GAPN physicians and care coordinators to engage patients and caregivers beyond the episode of care while empowering physicians around accountable care performance.

“We believe that the Care Navigator™ platform is the key to patient and provider engagement leading to accountability in care. By creating a connected community of care around our high-risk, chronically ill patients, our practices can provide a higher level of care, thereby improving safety, efficiency, and delivery,” said Jim Walton, DO, President CEO of Genesis Physicians Group.

Developed by BluePrint Healthcare IT, the Care Navigator™ platform offers three components, two of which are in production, CRM Hub and Desktop Ribbon, and another, the Mobile App, which is being piloted by GAPN to deliver on their commitment to innovate care delivery.

GAPN is using the CRM Hub for care navigation with a focus on mitigating the non-clinical, socio-economic and lifestyle barriers to treatment success faced by some of the highest risk patients their physicians treat.

Care Navigator’s™ Desktop Ribbon is geared to ACO physicians with the belief that GAPN physicians needed a signature innovation outside of their EMR to engage them in accountable care. The Desktop Ribbon has demonstrated promising results and learnings that are being used to shape GAPN's approach to a broader adoption strategy into the next phase of deployment and technology adoption.

The Care Navigator™ Mobile App is truly disruptive innovation, testing the shared belief of both GAPN and BluePrint that patients and their caregivers are ready for new modes of communication and deeper interaction with their providers and health plans. Directed as a patient- and caregiver-centric approach to care management, the Mobile App pilot will, not only, yield insights into the effectiveness of this new mode of communication, but will help direct further expansion of the Mobile App for more patients and their family caregivers.

The Care Navigator™ Mobile App—available for Apple, Windows, Android smartphones -- offers physicians the same features as the Desktop Ribbon, as well as, one-touch calling and secure instant messaging with the entire care team. The Mobile App provides patients and caregivers with real-time access to their care plans and care team members, as well as relevant patient questionnaires and educational materials.

GAPN employs the Mobile App and Desktop Ribbon to provide practices with a one-click, HIPAA-compliant communication tool, enabling quick and efficient instant messaging between physicians, office staff and care coordinators, without having to integrate with their electronic medical record. Additionally, GAPN physicians can view attributed patients, refer those patients into GAPN’s care coordination program, and view care coordination tasks.

The Desktop Ribbon also allows physicians to view the GAPN Quality Performance Dashboard, presenting performance metrics aggregated from Genesis physician practices, which illustrates progress toward goals. Genesis collects and reports these aggregate performance measures so that physicians may view any care gaps and improve upon them. Additionally, the Desktop Ribbon provides a direct link to the GAPN website, where physicians are able to access robust data on their performance.

“The Care Navigator™ Mobile App, Desktop Ribbon and CRM Hub, as part of our Care Navigator™ platform, demonstrate BluePrint’s commitment to providing industry-leading, innovative software that solves fundamental and imperative problems for providers, payers, patients and caregivers. The ability to connect everyone on the care team through a common platform with real-time, secure communications and personalized, interactive care planning capabilities solves real problems that patients and caregivers face every day. Ultimately, we want to help focus physician engagement while empowering the entire care team towards better quality outcomes, “ stated Vikas Khosla, President and CEO of BluePrint Healthcare IT. “Genesis physicians are practicing at the forefront of medicine in this era of reform. It is our privilege to empower those who need to perform at the highest levels in value-based programs with the tools and technologies to succeed.”

About Genesis Physicians Group
Based in Dallas, Texas, Genesis Physicians Group is the largest independent physicians association in North Texas. Members receive services, tools, education and information to support their practice, including contracting, credentialing, group purchasing, and IT consulting. Genesis supports approximately 1,400 physician members, with 450 primary care physicians and 900 specialists in 70 medical specialties. Its clinically integrated ACO subsidiary, Genesis Accountable Physician Network (GAPN), operates with more than 250 primary care and specialty care physicians. GAPN offers its members value-based contracting and looks to assist physicians by coordinating care to improve health outcomes and increase the quality of health care services. Visit http://www.genesisdocs.org and http://www.genesisaco.com for more information.

About BluePrint Healthcare IT
Founded in 2003, BluePrint Healthcare IT is a New Jersey-based professional services and software company working with national healthcare organizations to create secure, connected communities of care to achieve the Triple Aim. Its flagship software product, Care Navigator™ is a CRM-based and mobile-enabled healthcare technology platform that empowers real-time, team-based care coordination and communication. With thousands of days under navigation, it extends collaboration across the entire care team to include internal staff, physicians, health plans as well as patients and family caregivers.

*Dr. Walton also serves as BluePrint Healthcare IT’s Senior Medical Advisor

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Pamela Macey

Nicole Pearce
@BluePrintHIT
since: 03/2011
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