Vertex Announces VertexOne™ Platform for Midsize Utilities Will Run on SAP® S/4HANA

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Leading customer experience technology equips midsize utilities with simplicity, affordability.

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By turning to VertexOne running on SAP S/4HANA, midsize utilities can access simple and robust customer experience solutions designed to make their customers happier.

Vertex, a leader in customer experience solutions for utilities, today announced that its VertexOne™ cloud-based customer experience platform will run on SAP® Business Suite 4 SAP HANA® (SAP S/4HANA).

VertexOne is built on the SAP Customer Relationship Management and Billing for Utilities package, and is integrated with industry-leading third-party technologies. The solution equips midsize utilities with standardized business processes, developed by Vertex from serving over 30 million utility end customers throughout North America.

Now running on SAP S4/HANA, the next-generation business suite designed to help businesses run simple in a digital and networked economy, VertexOne makes it possible for midsized utilities to take advantage of real-time data and analytics as they achieve greater efficiencies and an improved user and customer experience.

“Today’s customers expect a personalized experience, and utilities must adapt their technology to meet this need,” said Andrew Jornod, CEO of Vertex. “By turning to VertexOne running on SAP S/4HANA, midsize utilities can access simple and robust customer experience solutions designed to make their customers happier.”

VertexOne’s cloud-based platform was developed around the specific needs of midsized utilities. It offers greater simplicity and affordability compared to conventional solutions, and helps utilities provide a consistent self-service and multichannel experience, helping increase customer satisfaction. VertexOne offers an accelerated nine-month migration timeline with built-in processes, allowing utilities to benefit faster from a top-tier CIS solution.
SAP S4/HANA features an advanced in-memory platform, and offers a modern usability experience across all devices modeled on modern design principles with the SAP Fiori® user experience.

For more information on VertexOne and SAP S4/HANA, please visit

About Vertex
Dedicated solely to the utilities industry, Vertex Business Services is a recognized leader in customer experience. Vertex serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions — from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing — Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit

SAP, SAP HANA, SAP Fiori and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

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