While the desire to better understand their customers is a priority for most companies, the people tasked with delivering actionable insights are often saddled with limited resources and a lack of experience in, what is, a specialized discipline
Houston, Texas (PRWEB) April 13, 2015
PolyVista, Inc. a leader in Solution as a Service announces a special discount pricing of up to 50% for companies that have spent time, effort, and resources to extract value from customer feedback but have not experienced the ROI they hoped for. “While the desire to better understand their customers is a priority for most companies, the people tasked with delivering actionable insights are often saddled with limited resources and a lack of experience in, what is, a specialized discipline,” explains Shahbaz Anwar, CEO of PolyVista, Inc., an analytics software company.
“We have seen far too many companies that want to get closer to their customer through voice of the customer (VOC) and customer experience (CX) initiatives but are stymied by difficult to use and high upkeep software. Too many companies have spent too much time and money on VOC and CX initiatives with little to show for their efforts. Often, the return on investment isn’t what they anticipated or need to justify continuing the initiatives. The fault has to do with the business models many vendors offer,” said Anwar.
“Voice of the customer (VOC) and customer experience (CX) initiatives require a level of expertise that takes time and experience to develop, which is challenging for companies. PolyVista doesn’t just give training and leave you to your own devices once you’ve purchased the software. We deliver a complete solution, including services to intake both internal data from sources such as surveys, customer contact centers, and feedback from company owned websites as well as external data from social media and other publicly available sites. We then process and analyze the data to deliver insights through a number of different delivery options for diverse audiences. PolyVista does the upkeep and tuning that is required to consistently deliver meaningful insights from a client’s data. We do the hard and tedious work that is so often the burdensome downfall of what should be a successful sentiment and social media analysis initiative,” said Drew Hays, Senior Vice President of Professional Services for PolyVista.
“We saw a need to help companies achieve their ambition of extracting valuable insights from customer experience data and decided to offer an incentive to those companies to help them realize the benefits of uncovering and delivering insights and highly accurate sentiment analysis from customer interactions,” according to Anwar.
PolyVista will provide limited-time discount of up to 50% to companies that are or have worked with other solutions for VOC and CX analysis but have not achieved the results or ROI they had hoped for. “Our intent is to put our competitors on notice that over promising and under delivering is never acceptable. PolyVista has been delivering value to our customers since 2001. We are careful to understand the needs of our customers, set realistic expectations, and apply our experience and expertise to a project to make sure our clients are successful. We deliver results very quickly, so our clients are able to clearly demonstrate the value of VOC and CX initiatives to their management,” declared Anwar.
Founded in 1995, PolyVista is a Houston based company that delivers software and services to enable business-users to move beyond reporting to discover new and valuable business insights hidden in their data. PolyVista automatically guides business users to greater insights from customer feedback – both structured (numbers) and unstructured (free-form text). PolyVista has a diverse group of clients that range from retail to manufactures to transportation to communications, banking, and finance. They all selected PolyVista because they needed to identify early emerging issues and trends faster than their current technologies were able to do. Clients choose PolyVista because we deliver results that are insightful and consistent, cost effective, and flexible. More information about PolyVista can be found at http://www.polyvista.com
© 2015 PolyVista, Inc. The information contained herein is subject to change without notice. The only warranties for PolyVista products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. PolyVista shall not be liable for technical or editorial errors or omissions contained herein.
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