Reston, VA (PRWEB) April 14, 2015
Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, is hosting a webinar, “Omni-Channel is Old News: Get Ready for Digital Context” on Tuesday, April 21 at 11 a.m. EST. The webinar will feature guest speakers Martie Woods, Strategic Lead for Thought Leadership at Stone Mantel, and Stacey Symonds, Senior Director of Consumer Insights at Orbitz Worldwide, both of whom will be discussing how companies can reposition digital, marketing and product strategies to compete in a world transformed by digital tools and experiences.
As consumer expectations continue to change rapidly in the new digital marketplace, many companies risk being left behind. The shift to digital context is changing previously believed assumptions about omnichannel, brand strategy, and loyalty. To better understand these shifting consumer preferences, Stone Mantel, a leading brand and customer experience strategy consulting firm, created the Digital Consumer Collaborative in partnership with a dozen leading brands, including Orbitz. The Collaborative has learned insights that help business better understand how people organize their lives and accomplish tasks in a digital world.
During the webinar, Woods and Symonds will share insights learned by the Collaborative, including:
- How to reposition digital, marketing, and product strategies to compete in a world transformed by digital tools and experiences.
- A new strategic framework and concepts that can be used to navigate “the digital context” that is becoming more prevalent every day.
- How companies can implement these digital strategies including via mobile to better leverage their relationships with their customers.
For more information and to register for the webinar, please visit here.
About Contact Solutions
At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise. Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands.
About Stone Mantel
Stone Mantel is a brand and customer experience strategy consulting firm. Through Stone Mantel's strategic insights and customer experience program tools, thousands of consumers nationwide have enjoyed increased satisfaction and loyalty to industry leaders and key destinations, such as Anchorage, Alaska; Colorado Springs, Colorado; Deluxe Corporation; Novo Nordisk; Royal Caribbean International; SunTrust Bank; and Wachovia/Wells Fargo.
Whether faced with major industry changes, operational challenges, communications issues or brand stagnation, Stone Mantel's approach with clients consistently unveils breakthrough information and business results to create customer experiences and meaningful brands that drive organizational success, product/service innovation and industry evolution.
About Orbitz Worldwide
Orbitz Worldwide is a leading global online travel company using technology to transform the way consumers around the world plan and purchase travel. Orbitz Worldwide operates the consumer travel planning sites Orbitz (http://www.orbitz.com), ebookers (http://www.ebookers.com), HotelClub (http://www.hotelclub.com) and CheapTickets (http://www.cheaptickets.com). Also within the Orbitz Worldwide family, Orbitz Partner Network (http://www.orbitz.com/OPN) delivers private label travel technology solutions to a broad range of partners including some of the world`s largest airlines and travel agencies, and Orbitz for Business (http://www.orbitzforbusiness.com) delivers managed travel solutions for companies of all sizes. Orbitz Worldwide makes investor relations information available at investors.orbitz.com.