Western General Insurance Company Selects One, Inc. for Client Contact and Payment Solutions

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Company selects ContactOne and ProcessOne to streamline processes, improve customer service and increase policy retention.

One, Inc., a provider of software products to Property and Casualty insurers, announced today that Western General Insurance Company has selected ContactOne™ to increase policy retention via automated calling and messaging and ProcessOne® to manage its payment processing and daily cash reconciliation. Western General is located in Calabasas, CA and writes personal and commercial automobile insurance.

Western General selected One, Inc.’s payment software to enhance communications and streamline their billing and payment processes for their customers, independent agents and brokers.

The combined power of ContactOne and ProcessOne will allow Western General to improve the overall billing experience through real time payment posting, accessibility of insurance information via multiple devices and the convenience of automated reminders of cancellation and expiration notification via voice, text, or email.

Additionally, automated payment processing and routing will result in a higher level of employee efficiency and lower expenses. ProcessOne will also reduce the complexity and cost of PCI compliance, virtually eliminating data security concerns.

“As a company, Western General is committed to offering quality insurance products along with the highest level of service to our insureds. ContactOne and ProcessOne will give us additional ways to improve customer communication and streamline workflow,” said Mark Goldsmith, Vice President of Operations for Western General.

“Policy retention is always at the forefront of profitable growth and with ContactOne we will be able to communicate with our insureds in a convenient and cost effective method. We look at this technology as one of the more important IT projects for the year,” said Justin Martin, Product Development Manager for Western General.

“We are pleased that Western General Insurance has selected ContactOne and ProcessOne, and welcome them as a One, Inc. customer,” said Christopher W. Ewing, President & CEO, One, Inc. “We understand Western General’s commitment to efficiency and customer service and look forward to helping them reach their goals.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne™ (customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).

About Western General Insurance Company

Western General Insurance Company was founded in 1971, and received its Certificate of Authority from the California Department of Insurance in 1973. Western General specializes in non-standard Private Passenger Automobile Insurance to families across America through a vast network of independent agents and brokers in over 16 states. They also offer a commercial automobile insurance program for Automobile Dealers throughout the country. In addition, they are a leading provider of Collateral Protection Insurance to independent finance companies. Western General is committed to providing quality insurance products to its customers, and dedicated to remain the "Driving Force in Auto Insurance". Every day they strive to maintain their service motto: "GREAT CUSTOMER SERVICE IS OUR STANDARD, NOT THE EXCEPTION!"

About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit http://www.oneincsystems.com

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Eileen Potter
One, Inc
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