Creative Virtual Named a 2015 "Cool Vendor" by Gartner

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Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing.

Creative Virtual
We are honored to be named as a Gartner 'Cool Vendor' in Smart Machines.

Creative Virtual, a global leader in customer experience self-service solutions, today announced the company has been included in the list of 2015 "Cool Vendors" in the Smart Machines report by Gartner, Inc.

In their Cool Vendors in Smart Machines, 2015 report, Gartner takes a look at the present and future of smart machine technologies and explores five Cool Vendors in the space, including Creative Virtual.

"We are honored to be named as a Gartner 'Cool Vendor' in Smart Machines," said Richard Simons, CEO of Creative Virtual USA. “We believe this designation validates the work we have done with our clients in the USA, including Verizon, Chase, TWC, IHG and others in creating a best in class self-service experience. Our omnichannel, personalized Intelligent Virtual Agents are helping millions of users serve themselves every month.”

One of the key findings of the report positions that “smart-machine technologies will significantly impact virtually every industry sector over the next five years as systems acquire the ability to observe their environment, train themselves and learn from their mistakes, converse with people and each other, pervade the human environment, deliver novel services 24/7, enhance human cognitive capabilities, replace workers involved in routine tasks, and define the envelope for new digital business processes.”

“Having been active as a company in the virtual customer assistant (VCA) space for over eleven years, we’ve experienced tremendous innovation and evolution in regards to both our own customer experience solutions and the industry in general,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “We believe this is a milestone for us and our technology, as well as a tribute to our dedicated team, customers and partners, to be designated as a ‘Cool Vendor’ in an area that is poised to make such an important impact on new digital business processes, including customer support and engagement, over the next few years.”

To request a full copy of Gartner’s Cool Vendors in Smart Machines, 2015 report, visit the Creative Virtual website.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Creative Virtual:
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at

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Courtney Schreier
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