KCS has helped our clients provide more effective and efficient service interactions by supplying their agents and customers with the most relevant and recent content.
Edison, NJ (PRWEB) April 17, 2015
RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, has been certified by the Consortium for Service Innovation (CSI) to deliver Knowledge-Centered Support (KCS) workshops and certification to its customers and to other knowledge professionals.
“Knowledge management and self-service have become vital to combat complexity in customer service contact centers and IT/HR support organizations. KCS has helped our clients provide more effective and efficient service interactions by supplying their agents and customers with the most relevant and recent content. This investment is a natural next step to provide our clients with everything they need to increase agent productivity and accelerate self-service adoption,” said Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers is the only knowledge management software that is KCS Verified V5 and integrates with any CRM or ITSM system. It provides 90-day KCS onboarding and incorporates 70 KCS processes in its software for customer service and support. RightAnswers has long promoted KCS principles and best practices to its customers as part of its Client Success program.
This new certification enables RightAnswers to deliver KCS workshops, exams and certification to its customers and to third parties.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year.