RightAnswers seamlessly integrates with ServiceNow, enhancing the efficiency and productivity of the support organization.
Edison, NJ (PRWEB) April 17, 2015
RightAnswers, Inc., the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for IT support and customer service, announced today that after rigorous testing, RightAnswers has been certified for use with Fuji, ServiceNow's latest software release.
RightAnswers Knowledge Hub for ServiceNow is the only Fuji-certified knowledge management software. It integrates with the ServiceNow ITSM to provide powerful knowledge management and IT service automation in a single interface, enhancing the efficiency and productivity of the support organization. Organizations that use RightAnswers together with ServiceNow experience measurable improvements in their support:
- higher first-contact resolution rates
- shorter time to resolution
- reduced costs due to increased agent productivity and call deflection to self-service
“RightAnswers is committed to the ServiceNow community and we have many customers benefiting from our tight integration. These organizations are lowering support costs by increasing their first call resolution rates and deflecting calls to self-service, which succeeds in resolving user issues 85% of the time,” said Jeff Weinstein, President and CEO, RightAnswers.
Beyond the support organization, RightAnswers Knowledge Hub for ServiceNow extends knowledge management and knowledge services throughout the enterprise, fostering collaboration among all departments. “This is a good fit for Fuji,” continues Weinstein, “which now extends ServiceNow to other departments such as HR, Finance, Purchasing, Legal and so on.”
RightAnswers also offers Knowledge Service for ServiceNow, content creation, conversion and migration into the ServiceNow environment.
RightAnswers is the only ServiceNow certified integration that is Knowledge-Centered Support (KCS) Verified V5, the preeminent methodology for knowledge management. Organizations that follow KCS guidelines create usable knowledge more quickly, reuse knowledge frequently and keep knowledge current.
Visit RightAnswers at booth #708 at Knowledge15 to see how you can elevate your service desk and improve your customer support with RightAnswers integrated with ServiceNow.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year.